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J
JN33
August 9, 2022
Question

Direct Deposit Not Posted to Bank Register

  • August 9, 2022
  • 1 reply
  • 0 views

There appears to be a handful of direct deposits that did not post to the bank register.  They appear on the Paycheck List, but not in the bank register of the assigned bank account in QuickBooks Online.  I've searched the Audit Log, Transaction Journal and other bank accounts' registers, but cannot seem to find these direct deposits, besides, of course, the bank feeds, which do not include the direct deposits' details.  Does anyone have any suggestions on where I might find them or be able to trace them to in order to possibly allocate the misstep? Thank you, in advance, for your help.

1 reply

KlentB
KlentB
August 9, 2022

I'm here to help you in locating that payroll transaction, JN33.

 

After running your payroll, the direct deposit paychecks will be posted to the bank account you selected during the process. You'll want to make sure that there are no filters applied to the bank register so you can see all the transactions. Here's how:

 

  1. Go to the Accounting menu.
  2. Select Chart of Accounts.
  3. Open the appropriate bank account.
  4. Click the Clear filter/View all option above the table.

If you're still unable to view the transactions, I'd recommend performing some basic troubleshooting steps to isolate the issue. It could be that the accumulated cache is the root cause of this unusual behavior. You can start by opening your QuickBooks company using a private or incognito window. These are the shortcut keys:

 

  • For Firefox or Microsoft Edge, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, press Command + Shift + N.

If the paychecks are now showing, switch back to your regular browser and then clear its cache to delete the get rid of the junk files. Using other supported browsers can also help fix the problem.

 

Lastly, I've added an article that will guide you in tracking payroll transactions in the program: Run payroll report. 

 

Feel welcome to tag me in your comments and posts if you need more help in completing your other payroll tasks. Have a great day ahead.

J
JN33Author
August 15, 2022

No, unfortunately, it did not.  Please let me know if you have any other suggestions.  Thank you.

Candice C
Candice C
August 15, 2022

Good evening, @JN33.

 

Thanks for coming back and letting us know how those steps went. 

 

Since my colleague's steps didn't work for you, I suggest contacting our Customer Support Team for further assistance. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Press the Contact us button. 
  3. Give a brief description of the issue and hit Let's talk. 
  4. Scroll down and choose to Get a callback. 

 

It's that easy! 

 

Don't forget to keep us updated about your call. It's my priority that you're able to get back to running your business. Have a splendid day! 

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