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STCentury
October 25, 2023
Question

Direct deposit of vendor payments

  • October 25, 2023
  • 1 reply
  • 0 views

Is there a way to have a bill number or memo appear when vendor payments are made through direct deposit in QuickBooks Enterprise Version 23?  Our vendors get very confused when they receive a direct deposit from us and they don't know what bills to apply the payment we are making.  Seems to me there should be a way to add the reference number when those payments are generated from QuickBooks.

1 reply

R
rvrfrf
October 25, 2023

Welcome to the Community, STCentury.

 

If your vendor is having trouble identifying what a particular payment was made for, I'd recommend informing them to get in touch with our Customer Care team. They'll be able to pull up their account in a secure environment and conduct further research with them.

 

In the event they're using QuickBooks Desktop, they can get in touch with Intuit while using QuickBooks.

 

Here's how:

 

  1. In your top menu bar, go to Help, then QuickBooks Desktop Help.


     
  2. Click Contact Us.


     
  3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.


     
  4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

 

If they're using QuickBooks Online, they can get in touch with our Customer Care team while signed in:

 

  1. Use the Help (?) icon.


     
  2. Click Contact Us.


     
  3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.


     
  4. Select Start messaging or Get a call.

 

They'll want to be sure to review our team's support hours so they'll know when agents are available.

 

I've also included a couple detailed resources about working with direct deposit which may come in handy moving forward:
 

 

Please don't hesitate to send a reply if there's any additional questions. Have a wonderful Wednesday!

S
STCenturyAuthor
October 27, 2023

Why would you suggest my vendors, who don't use QuickBooks, contact customer care?  We use QuickBooks and want to know how to identify the bill reference number when initiating a direct deposit to them.  Seems to me this would be easily enough to accomplish because there used to be a checkbox on the pay bills screen to include the reference number when initiating ach payment.

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