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pennees
June 17, 2024
Question

Disable auto update in Quickbooks Desktop 2023

  • June 17, 2024
  • 2 replies
  • 0 views

Good evening

We work in QuickBooks Accountant Desktop 2023. We have five users. Each has automatic updates turned on and the option to turn off is greyed out. The QuickBooks file is on a server. 

Today we had to call the IT tech and discovered that the desktop versions were out of sync with the server version. We have previously crashed two or three times a day and one desktop is not able to see the live server version. 

We need the auto update turned off. 

There was a youtube video that explained how to turn it off, which we did for one desktop. We can't find the video again. 

We need each desktop to be turned off, so that the server version is updated first. Each desktop works in three company files. We know that only two can be open at one time.

Can someone explain how to turn off the auto update on each desktop? Running Quickbooks as administrator is not sucessful

Thanks

 

Thanks

 

2 replies

P
penneesAuthor
June 17, 2024

Thanks for responding. However, I included in my post that running as administrator does not help. We are all at the latest update because we discovered the out of sync condition with the server. We have now updated the server file

The auto is greyed out even as administrator. 

J
jeanbiverly_
June 18, 2024

Hello, @pennees. Thanks for raising your concern in the Community and for performing troubleshooting steps. Let me provide you with additional instructions to disable automatic updates on your QuickBooks Desktop (QBDT).

 

Since the option to turn off automatic updates is grayed out once it's activated, you can resolve this by uninstalling and then reinstalling QBDT.

 

If the issue persists, you can delete the contents of the folder where QB stores waiting patches and then deny write permissions to the folder. Here's how:

 

  1. Open QBDT.
  2. Navigate to the Help menu and select Update QuickBooks Desktop.
  3. Open the Options tab to find the folder listed under the Download Location section.
  4. Use your desktop file manager to locate the folder.
  5. Delete the contents of the folder (not the folder itself).
  6. Right-click on the folder and select Properties.
  7. Click on Security, then choose Edit to modify permissions.
  8. Deny Write permissions for the Everyone and System users.
  9. Hit the Apply button to save the changes.

 

 

Following these steps will prevent QB's ability to update itself automatically or manually from the Help menu.

 

If you ever wish to manually update your QBDT and access the latest features and product improvements, refer to this article for guidance: Update QuickBooks Desktop to the latest release.

 

I'm still ready to back you up if you have any other QBDT-related concerns. Feel at ease to add a reply to this thread. Take care and have a great day!

P
penneesAuthor
June 18, 2024

Thanks, but this is very complicated and I am not IT. This is not a true workable solution.

P
penneesAuthor
June 18, 2024
This post has been deleted.

Thank you. There is a much simpler solution in a video from Quickbooks. We found it on Youtube and followed the instructions and were successful in stopping the one desktop. I am hoping for the simple solution. IT does not know how to solve this.

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