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User74
December 6, 2024
Question

Disable "PAID" watermark from $0.00 Invoices in QuickBooks Online

  • December 6, 2024
  • 1 reply
  • 0 views

Does anyone know how to disable the "PAID" watermark from $0.00 invoices in QuickBooks Online?

 

The end user should decide "IF" a watermark appears on Invoices!

    1 reply

    J
    JorgetteG
    December 6, 2024

    Indeed, customizing invoices according to preferences can be a significant advantage for business operations. Thank you for reaching out with your concern, User74. 

     

    In QuickBooks Online, the PAID watermark becomes visible once an invoice is marked as paid, regardless of the amount. This stamp indicates its payment status, and there is no built-in option to remove it within the software.

     

    Your feedback is essential to us, and we continuously strive to enhance our products based on user suggestions. If you have thoughts or ideas, we encourage you to share them with our product engineers by following these steps:

     

    1. Click the Gear Icon in the upper right corner.
    2. Under Profile, select Feedback.
    3. Enter your Suggestions.
    4. Then Submit.

     

    Furthermore, you may want to explore these helpful articles to customize your sales transactions and manage your reports in QuickBooks Online for better visibility into different aspects of your business:

     

     

    Please know you can always reply to this thread if you have additional insights about any QuickBooks functionalities. Your voice truly matters, and we are here to help.

    U
    User74Author
    December 6, 2024

    All of the Invoices were created today with a $0.00 due without receiving and/or applying a payment.  QuickBooks Online automatically added the "PAID" watermark to the invoice. 

     

    If a payment is applied for the full amount, then automatically adding the "PAID" watermark makes sense.  But not when there was never any payment applied to the invoice.  This is so annoying!

      A
      AdonL
      December 6, 2024

      Thank you for the detailed information, User74. I've got some details about this issue.

       

      Since your invoices were marked as PAID even without receiving or applying a payment, it is possible that the Automatically Apply credits feature was turned on from the Account and Settings. 

       

      To turn it off, follow these steps:

       

      1. Go to the Gear icon and select Account and Settings.
      2. Choose Advanced.
      3. Click Edit pencil in the Automation section.
      4. Turn off Automatically apply credits.
      5. Hit Save and click Done.

       

       

       

      Moreover, if you're utilizing a recurring invoice transaction, you can also Pause or Delete this template. It could also be why you're having this unusual behavior.

       

       

       

      You can check out this article for your reference about this feature: Create and apply credit memos or delayed credits in QuickBooks Online.

       

      Finally, I'm sharing this article if your customer wants a refund instead of credit: Record a customer refund in QuickBooks Online.

       

      If you have other questions about managing your invoices, please don't hesitate to leave a comment below. Have a great day, and take care.

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