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ClaraBrendel
August 2, 2021
Solved

Discontinued Intuit QuickBooks Payroll Annual Enhanced Accountant Unlimited Employees Subscription

  • August 2, 2021
  • 1 reply
  • 0 views

Hi Everyone,

I'm setting up my new business and today I purchased QuickBooks Desktop Accountant 2021 and QuickBooks Payroll Annual Enhanced Accountant Unlimited Employees. After I made a payment for the Bundle package, tried to activate the Payroll account but the system shows as unable to process activation and the product is discontinued. I'm wondering that how did Intuit make me to purchase a discontinued product and there is no assistant regarding this issue. They made me to pay for it first and later it just say "this is discontinued". Where I can get a refund or where can I get help to solve this issue?

Is there anyone who had/having the same problem as me?

I tried to reach out any assistant that is available but nothing so far.

I'm so frustrated now... Can I get some help

Best answer by Jen_D

Thanks for sharing your QuickBooks concern with the community, Clara.

 

I can definitely help you get to the right support who can check on your subscription activation and refund request. This page is a public forum, so we can't discuss confidential information here to protect your account from any fraudulent activities.

 

Account-related concerns are mainly handled by our Customer Service Team, so we need to have you call them for help. To get our support, follow the steps below in your QuickBooks Desktop company file:

 

  1. Open QuickBooks and click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

 

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

 

Post here again for any QuickBooks questions. I want to ensure you're taken care of, and I'm here to provide further assistance if you need any. Have a great day!

1 reply

Jen_D
Jen_DAnswer
August 2, 2021

Thanks for sharing your QuickBooks concern with the community, Clara.

 

I can definitely help you get to the right support who can check on your subscription activation and refund request. This page is a public forum, so we can't discuss confidential information here to protect your account from any fraudulent activities.

 

Account-related concerns are mainly handled by our Customer Service Team, so we need to have you call them for help. To get our support, follow the steps below in your QuickBooks Desktop company file:

 

  1. Open QuickBooks and click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

 

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

 

Post here again for any QuickBooks questions. I want to ensure you're taken care of, and I'm here to provide further assistance if you need any. Have a great day!

C
ClaraBrendelAuthor
August 2, 2021

Thank you so much for the help! I was able to activate the product this morning. That is so weird that it ended up as discontinued product and unable to process with me but one of QuickBooks experts was super helpful and knowledgeable to solve this issue.

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