Dispute indicated but no case number

Hi there, Patrick.

I understand that you are facing a dispute, and I would like to help you resolve the issue as soon as possible. However, before we proceed, we need to identify the root cause of the dispute. Disputes in QuickBooks Online can arise due to various reasons. One of the most common reasons is incorrect bank account information, which can cause payments to be rejected or sent to the wrong account. Another reason is insufficient funds in the customer's bank account, which can result in a payment bouncing back.

With that, It would be the best course of action to contact our Merchant  Support Team. Our Support Team has the appropriate tools to help you verify the matter and identify the root cause of the dispute. They will be able to guide you through the necessary steps to resolve the issue promptly. 

1. Click the Help (?) icon in your QuickBooks Online.
2. Choose either tab to get started: Assistant or Talk to a human.
3. Search or select Contact Us.
4. Select Start a chat with a support expert or Get a callback from the next available expert.

I'm also adding this link for more tips about handling disputed payments in QuickBooks: Handle chargebacks and retrieval requests for QuickBooks Payments. The article provides guidance on handling disputes related to different types of transactions, including card-present and card-not-present transactions. The tips and best practices outlined in the article can help protect your business from financial losses and maintain positive customer relationships.

Additionally, here's a link for more information on accepting electronic customer payments for online invoices and in-person sales: Take and process payments in QuickBooks Online. This resource provides comprehensive data and guidance on managing payments in QuickBooks Online and streamlining your payment processes. It covers everything from setting up payment methods to tracking fees and recording deposits, making it an invaluable resource for businesses of all sizes. 

If you have any further questions or concerns about a dispute, please don't hesitate to ask, and I'll be happy to assist you. Have a great day!