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B
bookkeeper.0009@
October 14, 2024
Question

Do not receive text codes to my mobile number?

  • October 14, 2024
  • 1 reply
  • 0 views
I tried many times to get a tex code on my mobile number but can't receive any code ever.

1 reply

J
JamesM4
October 15, 2024

Hi there, 

 

Welcome to the Community. I'll be happy to steer you in the right direction so you can get back to doing what you enjoy. 

 

It's important you're able to receive the text codes. I recommend checking to make sure your mobile phone is able to receive text messages. You can check your phone settings such as "Do not disturb" feature or by reaching out to our phone carrier. In case you'd like to turn off the two-step verifications, I encourage you to follow the steps below:

 

  1. Sign into your Intuit account.
  2. Choose Sign in & security and then select Two-step verification.
  3. From here you Turn off 2FA as needed.
  4. Follow any onscreen instructions to complete your request.

Let me know if this info helps. I'll be a message away in case you have other questions. 

B
bookkeeper.0009@Author
October 16, 2024

It is not solved yet. 2FA is already off and still asking for text code. Also I want to add my email address to receive login codes.

J
JamesM4
October 16, 2024

Thanks for confirming. At this point, I recommend getting in touch with our phone support team so they can share your screen and help get to the bottom of this ASAP . You can reach out by dialing 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. Feel free to keep me posted on how you make out.

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