Skip to main content
M
mauricioclassic
December 22, 2023
Question

do you ever get help from quickbook support? support is terrible

  • December 22, 2023
  • 2 replies
  • 0 views

is there a way to review the app or software? i would like to give quickbooks support 0 stars. 

    2 replies

    4
    4Gal
    December 22, 2023

    Any specific concern?

    K
    KimberlyS
    December 22, 2023

    Hello there, @mauricioclassic.

     

    I'm here to ensure we can meet your needs accordingly.

     

    It's definitely not the experience we want you to have when reaching our support. I can see how inconvenient it will be if you can't achieve your goal upon calling for further assistance. Hence, you can visit this page to submit your comments and suggestions: How do I submit feedback?

     

    On the other hand, can you tell us what specific issue you need help with? It would also be helpful if you could add further details about your concern to identify the most appropriate resolution.

     

    Hope to hear from you again. We're always here to lend a hand.

    M
    mauricioclassicAuthor
    January 1, 2024

    How do i stop receiving copies of invoices? I dont want them to be marked as seen by myself by accidently opening them. I want to make sure that the "seen" status is only for the customer

    L
    LollyNino_C
    January 1, 2024

    Hello, @mauricioclassic! We appreciate you joining the thread. We'll share insights to help prevent QuickBooks Online (QBO) from sending you a copy of your invoices whenever you send them to your customers.

     

    QuickBooks Online allows you to use the Email me a copy option to receive a copy of all emailed invoices. To avoid receiving a copy of the sent entries, uncheck the corresponding option in the Messages section. This way, changes will apply to your previous and future invoice transactions inside the program. We'll write down the steps to get you going:

     

    1. Access your QuickBooks Online company.
    2. Click the Gear icon at the upper right corner.
    3. Choose Account and Settings.
    4. Select the Sales tab and go to the Messages section.
    5. Ensure to put uncheck or remove the checkmark on the Email me a copy at (email address) box.
    6. Click Save and Done.

     

    I recommend reading this article that will guide you in personalizing your form designs and adding the information that matters the most to your business: Customize invoices, estimates, and sales receipts in QuickBooks Online.

     

    Moreover, you can visit these articles to help you manage invoice payments, and track all transactions processed inside your QBO:

     

     

    We're open to helping you again if you need assistance with your QuickBooks-related queries or goals you'd like to achieve inside the program. Feel free to visit the Community space anytime. Have a great day ahead!

    Terms & ConditionsAccessibility statement