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casey32
January 13, 2024
Question

Does anyone received an email stating they owe QuickBooks money?

  • January 13, 2024
  • 3 replies
  • 0 views
Is anyone getting spam email saying they have a QuickBooks balance?

    3 replies

    JaeAnnC
    JaeAnnC
    January 13, 2024

    Thanks for bringing this to our attention, @casey32. Let's review the email you received to protect you against potential fraud in QuickBooks Online (QBO).

     

    If you have any hesitations about an email message, don't open it until you make sure it's from us. Suspicious emails can be a scheme to get you to share your personal information. Here are a few things to look for if you're not sure an email came from Intuit:

     

    • We’ll never ask for your personal details in an email.
    • Our emails will always come from an email address that ends with @intuit.com. It includes @e.intuit.com.
    • Any link we send you in an email will always be for an intuit.com address.

     

    Check out our online security tips to help you keep your information safe. For more important details, please see this article: Identify suspicious activity, phishing scams, and potential fraud.

     

    Furthermore, I'll share this guide to help you keep your account secure: Privacy and security in QuickBooks.

     

    Keep in touch if you have further concerns about spam emails. We're always here to guarantee safety and security. Take care!

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    casey32Author
    January 15, 2024

    The return email address is [email address removed] which seems legit.  However, I called QB a while back and they say we have no balance.  Then I got this email the other day stating the account balance is going to collections. How can I find out the truth?  Thanks.

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    AileneA
    January 15, 2024

    Security and keeping your account safe is one of our top priorities, casey32.

     

    Intuit always ensures the safety of your account with us. We provide a secure environment to conduct business and want to reassure you that your account is protected. To ensure that an email you received is legitimate from Intuit, here are a few things to look for:
     

     

    • We'll never ask for your personal info in an email.
    • Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com.
    • Any link we send you in an email will always be for an intuit.com address.

     

    You can refer to our online security tips for assistance in keeping your information secure. Additionally, for detailed information about suspicious activities, you can check out this article: Identify suspicious activity, phishing scams, and potential fraud.

     

    Note: It is important to refrain from opening or accessing suspicious email links. 

     

    We have a dedicated platform for reporting security concerns such as phishing emails. Through this website, you can directly submit information to our security team.
     

    Here's how:

     

    1. Go to the Online Security Center page.
    2. Click Contact Us.
    3. Look for Report a fake email (or phishing email) and click on it.

     

    Additionally, I have included resources to help you identify official Intuit correspondence and websites, ensuring the security of your data:
     

     

    Whenever you need further assistance maintaining your security, please count on me to be available and prepared to assist you. Leave a comment below to keep me informed. Have a great day!

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    Alex4071
    January 18, 2024

    I have received 4 emails from quickbooks saying “your transaction cannot be completed” you only have x amount in your account. And it first it was like $12 and I just received to emails earlier for a $111. & $259 charge. It’s saying it was unsuccessful and that I need to add money but when I log into my account to try and close it out because I never use quickbooks it won’t let me. Thankfully nothing has come out of my bank but I don’t know if they’re scams or if someone is trying to charge my account 

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    blascko
    September 24, 2024

    I am receiving emails stating my return did not go through but I never purchase items through QB. And then it says I owe money. I do not use any QB banking options. So I am not sure why I am receiving these emails.

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    Shania_C
    September 24, 2024

    Welcome to the Community space, @blascko.

     

    Please know that it's our priority to secure and protect your data in QuickBooks Online.

     

    Therefore, I recommend checking if the email you received is valid. You can do this by referring to this article, which lists all valid Intuit Emails. At Intuit, we prioritize security and keeping your account safe. Therefore, we have a website where you can report phishing emails and other security issues.

     

    Moreover, to ensure that you are not falling prey to phishing emails in QBO, you should take the following steps:

     

    • Be cautious of any email that includes a link or attachment, especially if it is unexpected or from an unknown sender.
    • Check the email address of the sender to make sure it matches the legitimate QBO domain.
    • Don't disclose sensitive information or login credentials to anyone.
    • Use strong passwords and two-factor authentication whenever possible.
    • If you suspect an email is a phishing attempt, report it to QBO customer support immediately.
    • By following these tips, you can minimize the risk of receiving phishing emails in QBO or any other platform.

     

    Please take note of the following information to easily spot any suspicious phishing email:  

     

    • We will never request personal information from you via email.
    • Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com.
    • Any link we send you in an email will always be for an intuit.com address.

     

    If this suspicious email includes links, I encourage you not to open or click them. See this page for the list of email scams: Security notices. 

     

    To ensure your fraudulent email experience is addressed promptly, please contact our Support Group, best equipped to handle this situation. Here's how:

     

    1. Go to this link; https://security.intuit.com/.
    2. Click Contact Us.
    3. Look for Report a fake email (or phishing email) and click on it.

     

    To recognize official Intuit correspondence and websites, visit this article: Identify suspicious activity, phishing scams, and potential fraud. 

     

    In addition, here are some articles you can check to learn how you can better protect your account and keep your data secure: 

     

     

    We appreciate you visiting the Community space today, @blascko. If you need help with any QuickBooks-related tasks, feel free to ask. Stay safe!

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