Question

Does quickbooks go blank for everyone trying to do their 1099's. in the second step the whole screen goes blank every time in every browser i use. any suggestions?

Forum|Forum|2 years ago
January 5, 2024
3 replies
0 views

i click prepare 1099's, then i confirm my info. then i click next on select accounts and it starts to load but while the thinking bar is going the whole screen in quickbooks goes blank white and nothing happens. every time every browser. maybe it will automatically work after the 15th so no one can get the early bird discount.

QuickBooks Online

J

Jelayca V

I understand the inconvenience this has caused you, @greenlane15. Your concern is totally valid, and we will bring it to the attention of management to improve our customer service.

After conducting a thorough investigation, we have found that the issue is related to investigation number INV-97480. Please be assured that our engineering team is actively working to resolve this issue, and we anticipate providing you with an update soon.

To ensure that you receive timely updates on the issue via email, I recommend that you contact our QuickBooks Online Payroll Support team and request to be added to the list of affected users. Here are the steps to contact our support team:

Sign in to your QuickBooks Online company.
Go to Help (?) and select Contact Us.
Enter your concern, then select Let's talk.
Choose a way to connect with us:

Start a chat with a support expert.
Get a callback from the next available expert.
Ask the community to get help from businesses like yours.

Just in case, you can check this article out for future reference: Correct or change 1099s in QuickBooks

If you have any questions about 1099 in QuickBooks Online (QBO), feel free to reach out to us. I am here to help. Have a good one.

G

greenlane15Author

Hello, thanks for working on this.. but it is still not working. hopefully your Team can have this fixed soon this is the last week for the early bird pricing and i need to take advantage of that! i have been attempting to do my 1099's every day since JAN 1st!

S

SheandL

Hello there, @greenlane15.

I understand the importance of resolving this issue since this is already interrupting your workflow. I can see how much you would want to get this fixed as soon as possible. However, the best action we can take is to wait for an email update, as you've already been added to the priority list for the investigation. Rest assured that resolving this issue is a priority, and our product engineering team is actively working on this.

Alternatively, you can contact support again if you want to ask for further information about the investigation. Here's how:

Sign in with your QuickBooks Online company.
In the upper right corner, click on the Help icon.
Select Search, then click Contact Us.
Write your issue or concern and Continue.
Select what support you would like to contact.

You can check this article to learn more about what to prepare for this year's payroll: Year-end checklist for QuickBooks Online Payroll.

I appreciate your patience in this kind of matter. You're always welcome to get back to us if you have other concerns regarding preparing for your 1099s in QBO. We're always glad to assist you.

S

SheandL

Hello, @hollie3106. Let me share some updates regarding the issue you're having.

Upon checking, the blank page issue when trying to do 1099 in QuickBooks Online is currently resolved. Since this issue has been fixed, you can access your 1099s normally.

To generate the 1099 form, it is important to ensure that all the necessary information is provided accurately and completely. This includes the recipient's name, address, social security number, or employee identification number.

Also, if the issue persist on your end, I recommend reaching out to our support team so they help you on resolving it. They can open this investigation again and add you to the list of affected user.

You can check this article to know what to prepare for this year's payroll: Year-end checklist for QuickBooks Online Payroll.

We appreciate your patience and understanding while we work to resolve it. Please don't hesitate to post in this forum if you have further questions. We're always here to assist you.

H

hollie3106

It is not fixed. I click on proceed with efile or with the $15/month option and it goes to the next page but it only says file your 1099s and pay and only shows a back button and none of the 1099s or payment page? The support team is never much help

R

Rlind306

I’m having this issue this year did anyone find a solution to solve this???

G

GebelAlainaM

I appreciate you joining the thread, @Rlind306. Cookies and caches might block you from doing your 1099s in QuickBooks Online (QBO). We can perform a troubleshooting process to fix the issue. I'll guide you the steps below.

First, restart your browser. Then, log in to your account in a private browser. You can use these keyboard shortcuts to launch a new private window:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

If it fixes the issue, go back to the regular browser and clear the cache. This will eliminate outdated files or data that cause system issues and glitches when using the program. Otherwise, you can use another supported browser.

If the issue persists, I encourage you to contact our Technical Support Team so they can check your account set up and provide resolution to your concern.

Additionally, managing payroll forms accurately is vital for compliance and employee satisfaction. Our QuickBooks Live Expert Assisted service provides the support you need to handle payroll forms with precision and confidence.

Furthermore, you can refer to the following articles for future reference in managing payroll reports and for guidance on wrapping up this year’s payroll and preparing for the next with QuickBooks Online Payroll:

Please let me know by posting again in this thread if you need more help in preparing your 1099 and other payroll forms in QuickBooks. I'm always here to help you.

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