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December 30, 2023
Question

Does quickbooks now charge a few for processing refunds? WTAF is that about?

  • December 30, 2023
  • 1 reply
  • 0 views
I know the original processing fees are not refundable, but is there now a fee on top of that for the refund?

1 reply

Nicole_N
December 30, 2023

Yes, you're right, @trtpllc. Processing fees cannot be returned or refunded when reversing a transaction for a customer. Let me share some information about these fees in QuickBooks Online.

 

A refund transaction will be charged a fee depending on your pricing plan and transaction type. You can sign in to your Merchant Service Center to review the rates. This way, you will know what the amount is being charged by the system. In addition, the cost is typically determined based on a percentage of the transaction and a flat fee. 

 

I've got these helpful resources for further details:

 


I'm also including this link, which provides detailed steps for processing a refund payment transaction in QBO. This will help ensure accurate accounting of transactions when refunding customers.

 

If you have follow-up questions about processing fees for refunds, simply leave your reply below. The Community team is willing to answer them for you.