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Breeeze
October 3, 2024
Question

Donations Entered To QuickBooks Online as a sales receipt

  • October 3, 2024
  • 1 reply
  • 0 views

When I am entering donations as sales receipts, many times when I hit "save and close" I get an error message. It says it cannot save because it is calculating sales taxes.  There should never be sales taxes on these items which have been set up as non-taxable. The "work around" is to click the tax box and then unclick it and save. Today I am entering well over 100 transactions. The extra step is inefficient. Is there a setting I can change so it doesn't do this, or is it a glitch in the software.

1 reply

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BreeezeAuthor
October 3, 2024

Here's the image

 

 

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FateCandylaneT
October 3, 2024

I appreciate you sharing your query here with us, Breeeze. Let me help resolve the error received when entering Sales Receipts with non-taxable items in QuickBooks Online (QBO).

 

In QBO, the program follows the settings set up on each of your items when creating transactions. With that, please make sure the products and services in your account were set up as Non-taxable to ensure these don't calculate sales taxes.

 

In addition, this similar error occurs if you've entered the sum of your item under the Amount field but haven't clicked out of the amount section, so it hasn't been able to calculate the tax on it. Thus, it's best to hit on the Tab key to move to a different box or click other areas of the transaction.

 

I've included a screenshot for reference.

 

 

However, if the same thing happens, you'll have to manually uncheck the taxable column to help save or print the entries without any indication of it being taxable.

 

 

If you're able to create invoices efficiently, you may get back to your default browser and clear its cache or use a different supported browser.

 

Furthermore, feel free to read these references to guide you in managing sales tax-related tasks:

 

 

If there's anything else you require additional assistance managing taxes in your account, just keep me posted anytime in the comments below. Stay safe and have a good one!

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BreeezeAuthor
October 3, 2024

If you read my post, you apparently did not understand it.

1) My charitable organization has three items that are set up as donations. None of which is taxable. 

2) Donations are entered as sales receipts. The sales tax box in the item line is not checked.

3) Nothing is showing as taxable and there is no tax amount showing. It looks correct.

4) I click "SAVE and CLOSE".

5) I may or may not get an error message "We can't save your transaction right now. Your taxes are still being calculated." This does not happen every time. I haven't found any common denominator. It could be any one of the three donation types.

6) I believe it's a glitch because it happens randomly.

 

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