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A
amelia22
November 15, 2024
Question

Drop down "customer" menu not working

  • November 15, 2024
  • 1 reply
  • 0 views

My drop down "customer" menu is not working when trying to add a bill/expense. I have talked to 5 different QB representatives and none of them have been able to help me with this issue.

I have three weeks of bill/expensive that are sitting on my desk, so as you can imagine, this is a big issue. 

Does anyone have a suggestion on how to fix this? 

1 reply

J
Jayson_E
November 15, 2024

Welcome to the community, amelia22. Let's address the customer drop-down menu issue together. I assure you we will find a solution to this problem.

 

In QuickBooks Online (QBO), non-functional options involve temporary internet files. This may explain why the customer drop-down menu is not functioning properly when adding bills and expense.

 

To resolve the drop-down menu issue you’re experiencing, I recommend starting with your browser, as it can sometimes lead to unexpected problems when running the program. First, please try using a private browsing window to check if the issue persists.

 

Let's go through some troubleshooting steps to help resolve your drop-down menu issue. Here are the shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the customer drop-down menu works in private browsing, please clear the cache in your regular browser to improve performance and solve potential technical issues. You may also try accessing QBO using different devices or supported browsers. 

 

However, if you still experience issues with the customer drop-down, I suggest reaching out to our QBO support team for further assistance.

 

if the customer drop-down issue persists, I recommend contacting our again. Although you've contacted them, they have the necessary tools to access your account and resolve the issue promptly and securely.

 

For your reference, here are the detailed steps to contact support:

 

  1. Go to Help.
  2. Select the Search tab, then choose Contact Us.
  3. Type in your issue or concern in the field. Hit Continue.

4. Click the Chat with us or Have us call you option.

 

 

Our support hours are as follows:

 

Phone Support: Monday to Friday from 8 AM to 7 PM

Chat Support: Monday to Friday from 8 AM to 10 PM

Weekends:

  • Saturday from 8 AM to 6 PM
  • Sunday from 8 AM to 6 PM

 

Additionally, here is an article on how to enter billable expenses in QuickBooks Online. You can easily record and track billable expenses so your customers can reimburse them when they receive their invoices.

 

If you have any additional concerns about the customer drop-down menu or other QBO features, please don't hesitate to leave a reply below. We're always here to assist you in resolving concerns.

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