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rachel03
November 12, 2024
Question

Drop down item list

  • November 12, 2024
  • 3 replies
  • 0 views

Hello,

When issuing a vendor credit, the dropdown item list has disappeared.  It is still functional on the vendor bill side, but once I click the button on top to change to credit it is no longer available.  Any thoughts?

    3 replies

    FishingForAnswers
    FishingForAnswers
    November 12, 2024

    @rachel03  Seems to be functioning fine on my Desktop.

     

    Could be a case of some manner of data corruption; this would call for the Verify and Rebuild tools QuickBooks provides under the File>Utilities menu.

     

    Any change you could provide an image of what's happening?

    L
    LouiseG12
    November 13, 2024

    Thank you for bringing this to our attention, Rachel. The item list dropdown in QuickBooks Desktop (QBDT) is visible and functioning when issuing a vendor credit. Let's work together to address this by running the verify and rebuild tool to uncover any system errors or damaged data and refresh the company file.

     

    The verify tool identifies the most common issues in a company file, and the rebuild tool fixes them. Follow the steps below.

     

    1. Go to Window, then select Close All.
    2. Hover over File menu and choose Utilities.
    3. Click Verify Data.

     

    Then, here's how to rebuild the data in your company file:

     

    1. Navigate to File menu, then tap Utilities.
    2. Click on Rebuild Data.
    3. Follow the on-screen instructions, then press OK.
    4. Select the place where you want your backup file to be saved, then click OK.
    5. Enter a new name in the File name and hit Save.

     

     

    For more details, check out this article: Verify and Rebuild Data in QuickBooks Desktop.

     

    If you have any further questions or need assistance regarding in issuing a vendor credit in QBDT, please do not hesitate to reply to this thread. I am here to help ensure you can utilize the software effectively, allowing you to perform your tasks without any interruptions.

      R
      rachel03Author
      November 13, 2024

      I just went through the steps you outlined and the drop down is still missing.  Any other ideas?

        J
        JorgetteG
        November 13, 2024

        Thank you for your efforts and dedication, Rachel03. Let me outline some additional steps to help you see the drop-down item list when issuing a vendor credit in QuickBooks Desktop.

         

        Before we begin, I suggest creating a backup of your QuickBooks file to ensure your data remains safe. Also, let's make sure your program is running up-to-date.

         

        After updating your program, if you're not seeing the drop-down list, follow these steps:

         

        1. Download and Install QuickBooks Tool Hub:
          • Download the QuickBooks Tool Hub and save the file to your computer.
          • Open the file and follow the on-screen instructions to install it.
        2. Run the QuickBooks File Doctor:
          • Open the QuickBooks Tool Hub.
          • Select Company File Issues and then Quick Fix My File.
          • Follow the prompts to run the QuickBooks File Doctor.

         

        If the issue persists, I suggest contacting QuickBooks Desktop support for further assistance. They can provide more in-depth troubleshooting and help resolve any underlying data issues.

         

        Additionally, you can use Intuit Data Protect to automate your backup process. This tool allows you to schedule incremental backups, ensuring your data is always up-to-date without taking up unnecessary space.

         

        Furthermore, if you are interested in sprucing up your reports in QuickBooks Desktop, you might find this article helpful: Customize reports in QuickBooks Desktop. It offers detailed information on personalizing reports to suit your needs.

         

        We are here to help make your QuickBooks Desktop experience seamless and efficient. Our team is always here to assist whenever you need it.

        U
        usercnr
        April 23, 2025

        Been over a year, and this is still an issue? Seriously? I hate monopoly companies like QBO. 

         

        Please fix this, I am unable to add any vendors or new customers to my QBO. 

        BigRedConsulting
        BigRedConsulting
        April 23, 2025

        @usercnr   This thread appears to be about QuickBooks Desktop, though I've never seen it do what is described.

         

        Also, it doesn't seem to have anything to do with adding new vendors or customers.

         

        But yes, QuickBooks Online is terrible.

        G
        GlinetteC
        April 23, 2025

        Hello, usercnr. I'm here to help you resolve the problem of adding vendors and customers to your account.

         

        There might be some confusion, as this thread primarily discusses issues related to QuickBooks Desktop, specifically vendor credit problems. It appears you are using QuickBooks Online (QBO). And unable to add vendors or new customers.

         

        Please share if you receive any error messages while trying to add vendors or customers. This enables me to assist you more effectively.

         

        In the meantime, let's take the next step in troubleshooting by logging into your QBO account in a private or incognito window. This method prevents data from being stored in the cache, which can help isolate the problem. Here are the keyboard shortcuts you can use:

         

        • Safari: Command + Shift + N
        • Mozilla Firefox: CTRL + Shift + P
        • Google Chrome: CTRL + Shift + N
        • Microsoft Edge: CTRL + Shift + N

         

        If you can successfully add a vendor or customer, go back to your regular browser and clear its cache. The system occasionally behaves strangely when the browser frequently accesses pages. It could be due to corrupted cache files in your browser. You can also use other supported browsers as alternatives.

         

        I'm sharing these links for a comprehensive guide to adding vendors/customers in QBO:

         

         

        You can also check our manage outstanding balances for customers. This tool can give you a clearer overview and help you keep track of any unpaid invoices or pending payments. 

         

        If you require further assistance, please don’t hesitate to get back in touch. I'll be ready to help.

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