Drop-down menus broken

Hello there, LBG7. I recognize the importance of navigating your expenses and invoices using the drop-down menu in QuickBooks Online. I'm here to help you fix this issue.

We've received reports about unresponsive drop-downs in various areas of QuickBooks Online. At this moment, the issue has been resolved. To troubleshoot, you can access your QuickBooks account through a private browsing window to see if it's a browser-related issue. You can use the following shortcut keys to access incognito mode:

• Safari: Control + Option + P
• Google Chrome: Press Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + N

If this works, you can clear the browser's cache so the system can start fresh. If you get the same result, I recommend switching to a different supported browser.

However, if the issue persists, I suggest contacting our support team. They have the necessary tools and can even arrange a screen-sharing session to diagnose the issue.

1. Log in to your QuickBooks Online (QBO) account.
2. Click (?) Help.
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a call back from the next available expert.

To learn about our support's availability depending on your subscription, please click this link: QuickBooks Online Support.

For future reference, you can check this article about recording a payment from an invoice: Record invoice payments in QuickBooks Online.

Feel free to reply below if you have further concerns about managing your transaction or other QBO-related tasks. Our support team is available 24/7 to help you. Stay safe.