Question

Dropdown menus not working properly in QB Mac 2022

Forum|Forum|4 years ago
July 1, 2022
3 replies
0 views

BUG REPORT - QB MAC 2022- Don't know where else to post. Any suggestions as to the correct forum among the myriad of (frustrating) Intuit websites would be appreciated.

When I am entering text into a field where it should auto populate with relevant Payees, Items, Accounts or whatever, the field fully populates with whatever QB matches the first character with.

My work around is to delete all other characters except the 1st then type the 2nd character, and repeat (leave 1st and 2nd...type third etc.) till I get to the account/item needed. Beyond Frustrating as it does not filter the results accordingly until I have typed enough to get the item I want.

Also the dropdown doesn't filter, I can "force" it to sometimes by scrolling down and back up and then the filter is applied. Other times that doesn't work and frequently it just crashes the app.

Oh and it often crashes.... Grrrr

Please can we get a bug fix for this?

QuickBooks Desktop for Mac

K

Kevin_C

I know this hasn't been an easy process for you, @Idratherbetakingphotos. Let me share some troubleshooting steps that'll help your QuickBooks Desktop (QBDT) for Mac run seamlessly and fix your issue with the drop-down menus.

The program crashes when the version becomes incompatible with the current macOS version. That said, please ensure that your QBDT Mac is updated to its latest release. This way, you'll always have the latest features and fixes for several problems.

Then, we can run the verify and rebuild data tools to get this resolved. The verify tool will scan any damaged data of your company file, and then the rebuild tool will attempt to fix all of the damaged data detected. It also allows your QuickBooks software to refresh the data inside the company file.

Here's how to verify your company file data:

Navigate to the File menu.
Choose Utilities, then select Verify Data.
Click OK to close all windows.

If you see “Your data has failed the integrity check” you need to rebuild your file. Otherwise, you’re done.

After you’ve verified your data, rebuild your company file to fix any errors or data damage. Here's how:

Go to the File menu, then choose Utilities.
Select Rebuild Data, then tap on OK to close all windows.
QuickBooks will prompt you to do a backup before rebuilding your company file, select OK.
Follow the on-screen steps to proceed.
Click OK once the rebuild is finished.

If the issue persists, let's proceed to repair your QBDT Mac file. Securing a backup copy of your company file is still needed. You can refer to this article to learn more about repairing QBDT Mac: Fix data damage on your QuickBooks Desktop company file.

I’m adding a link here for future reference where you can search for related articles whenever you have issues with QuickBooks: Help articles for QBDT Mac.

Feel free to update us on the result after performing the steps by commenting below. I'd like to ensure this is resolved for you. Take care always.

I

IdratherbetakingphotosAuthor

Thanks for trying to help, I did the verify/rebuild data but the problem persists. I am moving the conversation to "QuickBooks Feedback"

Thanks.

MichelleBh

You're always welcome, @Idratherbetakingphotos.

I'm so glad to hear that the steps provided by DTMacTeam_Ben resolved your issue.

Please know that you're always welcome to post your questions here in the Community. We'll be happy to help you out.

D

DTMacTeam_Ben

Hi @Idratherbetakingphotos,

Thank you for providing these details about the issue(s) you've been encountering. Would you please consider also submitting from within QuickBooks by going to QuickBooks menu > QuickBooks Feedback? The development team will directly receive the report, and we'll be able to communicate with you by email to get more steps, screenshots, etc in order to diagnose what may be going on. The more details we can get (a specific Payee name, any Payee leveling, whether you are entering in the register, Downloaded Transactions window) will help with figuring out what is going on.

I've saved the details you gave here and I'll work at testing with some Payees and Items to try and get a reproducible case.

S

select

I am having the exact same problem. It is making Quickbooks for Mac virtually unusable. I've verified and rebuilt the data file. I'm running QB for Mac 2023.

4

4Gal

@select

Try opening the sample file. Did you encounter the same problem?

G

GlinetteC

I appreciate you following this thread, select.

I can provide additional troubleshooting steps to help resolve the issue and get you back on track.

You can perform a clean uninstall and then a clean reinstall of the application to help fix this. Please note to create a backup file before proceeding to prevent any data loss.

Once you have the backup ready, you can start uninstalling and reinstalling QuickBooks Desktop for Mac.

Here's how:

Close QuickBooks and go to the Finder menu.
Select Applications, then drag the QB icon to the Trash.

Then, remove QuickBooks PLIST files to reset all QuickBooks preferences to the default settings. Here's how:

Go back to the Finder menu.
Hold down the Option key, then select Library.
Open the Preferences folder.
Find the PLIST files that contain com.intuit.QuickBooks20XX, then move them to the Trash. Note: XX is the QuickBooks version you’re using.
Empty the Trash.

Restart your computer and reinstall QBDT. For further guidance, check out this article: Install and set up QuickBooks Mac Desktop.

If the problem persists, I would suggest contacting our QuickBooks Desktop for Mac support so they can investigate the issue further.

If you have any further questions or concerns regarding the process, please don't hesitate to let me know. I am always here to further assist.

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