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Chrisby18951
November 27, 2024
Question

Duplicate companies in Desktop Mobile App

  • November 27, 2024
  • 1 reply
  • 0 views

I haev been using the mobile app to upload documents and it works well, but the only problem i have is that i have multiple duplicate companies when i go to switch companies. I have three main companies but in my mobile app it is showing duplicates of the three plus old companies, total of sixteen! How can i delete the ones i dont need? Or at least the duplicates, even though they look the same, they dont link to the version of the Desktop one unless i choose the correct one in the mobile app!

 

1 reply

H
Heide DC
November 27, 2024

I have solutions to remove the duplicated companies in your Desktop app, Chrisby18951.

 

Since you've mentioned that the duplicate ones are no longer linked to the version of the QuickBooks Desktop you're using, you can uninstall and reinstall the app. This way, you'll be able to set up the app again and only link the relevant QuickBooks Desktop and company files.

 

Check out these links in removing and adding the app again:

 

 

Once settled, save this link for resolutions you can take when encountering problems while working in the mobile app: Troubleshoot QuickBooks Desktop mobile app.

 

Furthermore, for tips in matching and editing your receipts, I recommend visiting these articles:

 

 

Come back again for assistance navigating the desktop application or accessing your account online. I’m committed to getting this resolved for you.

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