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Rschulz
September 17, 2023
Question

Duplicate entries

  • September 17, 2023
  • 1 reply
  • 0 views

I just migrated my 2019 desktop pro over to QB online.  I have connected my bank account and gone through the process to categorize and accept everything.  My main problem at the moment is the duplicate deposit entries. The bank is bringing my deposits over as Gross Trucking Income. I have invoices out there and have gone in to accept payments which is then posted as a deposit to Accounts Receivable. So now I have duplicates showing up in my bank register. My past transactions that have cleared the bank show "Accounts Receivable" as the account posted to, so I went in and deleted the duplicate entries that had "Gross Trucking Income " as the account posted to. I still can't get my accounts to reconcile

1 reply

JenoP
JenoP
September 17, 2023

Hi there, Rschulz.

 

You mentioned that you already deleted the duplicate entries, can you tell us if they are still showing in the Reconciliation window? Can you tell us more details about this? We just want to make sure that we are giving you the right details to sort this out.

 

Please reply back to us to share more details. We look forward to it. 

R
RschulzAuthor
September 19, 2023

I have tried replying twice now and have received an error when submitting a response.  I am planning on calling in on Thursday as so many things can be left out this way.

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