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kelper62
February 27, 2023
Question

DUPLICATE PAYMENTS SHOWING UNDER MERCHANT DEPOSITS

  • February 27, 2023
  • 1 reply
  • 0 views

Hello!  I am a real newbie to the Merchant Services.  I have somehow created duplicate payments received and I cannot figure out what I have done wrong.  I don't know how to fix this.  HELP!

 

Thank you in advance for your time and assistance.

1 reply

JessT
JessT
February 27, 2023

Hi there, kelper62.

 

Thank you for including a screenshot. Among other reasons of having duplicate deposits, yours can be caused by connectivity issues. What we can do is check the configuration of your Internet Explorer or Firewall/Security Software. We'll make sure they don't block QuickBooks background activities.

 

Another thing we can do is check the integrity of your data to see if there's an issue that might be causing the duplicates. Please consider backing up your company file before following the steps below.

 

  1. Choose Window then Close All.
  2. Click the File menu.
  3. Choose Utilities and select Verify Data. You'll be prompted to run the Rebuild utility if a damaged data will be detected.

 

Please check out this article for more troubleshooting steps: Duplicate entries when downloading merchant service deposits into QuickBooks. You can also check out our helpful articles for more references for QuickBooks Desktop.

 

Feel free to go back to this thread if you need more help throughout the process. I'm just around to help.

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