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D
declet-emporium01
May 6, 2025
Question

eBay sales I’ve noticed that orders are being recorded as 100% profit. It appears that eBay fees, shipping label costs, and other charges are not being captured

  • May 6, 2025
  • 1 reply
  • 0 views

Here are the key issues I’m experiencing: eBay sales are being imported as gross revenue with no deductions. eBay fees such as final value fees, promoted listing fees, and shipping label costs are not showing up in the sales order or expense records. As a result, QuickBooks is misreporting the true profit from each transaction. I would like to know: Is there a way to automatically sync eBay fees and expenses into QuickBooks? If not, what’s the best recommended workflow or app integration to ensure accurate tracking of net profits?

1 reply

J
JanbonN
May 6, 2025

We appreciate the details you've shared, declet. The eBay fees and expenses sync automatically to QuickBooks.

 

Since the amount of the imported transactions are incorrect, it's best to contact our live support team for further assistance. Our representative can provide a detailed diagnosis to determine the cause of the discrepancies.

Here’s how you can connect with them:

 

  1. Go to Help and choose the Search tab.
  2. In the search field, type in contact support.
  3. Click the Contact Us button.
  4. Please choose between the methods to connect with our support.
  5. Follow the on-screen steps based on your choice.

 

Please refer to this article to check their support hours: Get help with QuickBooks products and services.

 

After sorting this out, please reconcile your accounts to keep them accurate and up-to-date.

 

Please return to this thread if you have other questions about your eBay integration with QuickBooks. We're here to answer them as best as we can.

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