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Sharon119
December 12, 2024
Question

Editing products and services

  • December 12, 2024
  • 1 reply
  • 0 views

Every since yesterday afternoon I have not been able to edit any products or services. I noticed that the option to chose taxable /non-taxable is also gone. PLEASE DO NOT TELL ME TO SEND FEED BACK!!! I have cleared cache and cookies and restarted my computer and nothing is working. Please just fix the problem along with all the other issues that the new invoicing has created.

    1 reply

    F
    fix-taxes-please
    December 12, 2024

    I actually made a post about this here . I talked on the phone with support and found out that it is now tied to the option "I sell this product/service to my customers." If this is checked, the item is set to taxable, otherwise it is set to untaxable. You may need to tick/untick the box and click save to get it to stick, I had to for existing services.

    S
    Sharon119Author
    December 12, 2024

    I have my product set that "I sell this product/service to my customers." and IT IS NOT showing that it is taxable. AND I still cannot make changes.

    G
    GlinetteC
    December 12, 2024

    Hello, Sharon119.

     

    We've received similar reports regarding troubles with editing products and services and understand how important it is for you to have a seamless experience with our platform.

     

    Since the issue persists after the troubleshooting steps you've performed, may I kindly ask you to reach out to our support team once more? This will enable us to conduct a detailed investigation into the root cause and ensure everything is functioning correctly.

     

    Here's how:

     

    1. Navigate to the Help menu.
    2. Select the Search tab and type in your query.
    3. Click Contact Us to speak with a QuickBooks representative.

    I've included this article to assist you in organizing your products and services efficiently: Group products and services into different categories.

     

    Your patience and understanding are much appreciated, Sharon119. If you have further questions about managing your account or require assistance with any other QuickBooks tasks, please don't hesitate to add them below, I'll be here to lend a hand.

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