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Tia Grant
May 9, 2020
Question

Efile IRS 10 digit pin

  • May 9, 2020
  • 5 replies
  • 0 views

I am set up to efile but my 10 digit - said it had expired.  what do i do about that?  is it an IRS thing ro QB thing..  i can epay for not efile.  i called IRS - they said it was something to reset in  QB -- QB says i need to get it set via IRS.  maybe i don't know the correct wording but it's becoming very frustrating.  I tried to re-enroll but it was rejected because i'm already enrolled.  i just need a new pin - i know where to put it when i get a new one -- should be easier if it expires every so often.

 

thank you!

    5 replies

    IntuitLily
    IntuitLily
    May 9, 2020

    Hello, @Tia Grant.

     

    I see you've been through a lot in trying to acquire the 10 digit pin for your E-file. I'm here to guide you, so this matter gets resolved.

     

    The E-file 10 digit PIN has no expiry date. You can only ask for a new one through the IRS website if it's missing or lost. You must have clicked the remember this pin on the system thus creating an unusual behavior when entering your pin. To ensure that the pin goes through smoothly, please re-enter it again and be sure you've unchecked any boxes that require to remember the pin.

     

    Also, make sure you have the most recent payroll update to avoid any disruptions while processing your E-file/E-pay in QuickBooks.

     

    Keep me posted on how it goes. I want to ensure you can submit your form successfully. Have a good one.

    P
    PetLife
    August 3, 2020

    I share that users frustration, and the person who responded did not answer it at all!  I have the same problem, cant re-apply, I don't know where to find my PIN from last year, QB sends me to IRS and EFTPS, I have called, been on hold for hours, and everyone sends me back to Quick Books, even the IRS says you can't request anything except through the software you are using and their form, cant request from IRS directly!   This is such a terrible system!  According to the IRS, QB must supply us the form to either enroll for a PIN, or to try and retrieve a PIN!  So, can someone tell me where I QuickBooks I can find this form, I just keep going round and round!

      R
      RICH_1
      December 3, 2020

      Did any anyone get an answer to this so frustrating to get an answer or any help from quickbooks

      S
      STF1
      August 1, 2022

      Solution that worked:  I called the IRS e-file help desk (866-255-0654) this morning, 8-1-22 because QB did not automatically put my 10 digit PIN in when I tried to submit, and I couldn't find the correspondence from 2015 when I applied for it.  I had no wait time, was immediately helped by a very nice lady who said that I was her 3rd person asking for this today.  She verified that I had a PIN, and is mailing it to me.  She could not give it to me over the phone, so I am mailing this 941 directly to the IRS.  

        E
        EEO
        January 3, 2023

        Has anyone successfully, solved this issue?  I am having the same issue.  I called the IRS and not successful.  If you have any tips please advise.  I lost my pin and no longer can e-file through Quickbooks Desktop, Enhanced Payroll.

        Thank you!

        JessT
        JessT
        January 3, 2023

        Thank you for joining the thread, EEO.

         

        Only the IRS has information about your PIN. I did some research on their website, and these are steps that you can follow to retrieve your PIN.

         

        1. Go to the IRS website.
        2. In the search bar in the top right, search "Get an E-File PIN".
        3. Select this article: Get An Identity Protection PIN (IP PIN).
        4. Scroll down to the Lost IP PINs section and click Retrieve your IP PIN in blue text. The article will give you information on how to retrieve your PIN online.

         

        Once you have the PIN, you can enter it in QuickBooks as you do the usual process for E-filing your forms.

         

        Feel free to go back to this thread if you have questions about filing your forms through QuickBooks. Take care and have a good one!

          C
          cooptree
          February 17, 2023

          where do we enter the new 10 digit number

          D
          Debbie7787
          April 21, 2023

          I sent a request to e-file forms on 1/25/23 and never received the 10-digit pin from the IRS. I have the QB Enrollment Confirmation printed but nothing. It says Intuit will submit to the IRS....did they?

           

          I know the IRS has told me before, they do not give out 10-digit pins over the phone....go back to Intuit.

           

          So I'm going to have to mail another quarterly return to the IRS.

           

          Frustrated too.

          J
          JamesAndrewM
          April 21, 2023

          Happy to welcome you to the growing Community of QuickBooks, @Debbie7787. I will share some thoughts about your 10-digit pins.

           

          The PIN is obtained when enrolling in QuickBooks Desktop's E-file service and is distinct from the EFIN/ERO. If you do not receive or have misplaced this PIN, you must contact the IRS to inquire about the status of your application. To do so, go to the following website: https://www.eftps.gov/eftps/

           

          For more details, please see the following article: E-file and e-pay federal forms and taxes in QuickBooks Desktop Payroll Enhanced.

           

          I also have a resource here that can assist you in effectively enrolling and filing federal and state payroll taxes in QuickBooks. Visit the article for further information: Check e-file or e-pay status.

           

          Please leave a note if you have any queries or need clarification about QuickBooks. I'm always there to assist. Take care!

          M
          MelDor
          January 30, 2025

          I just went through this. It was a nightmare. So I called the IRS and they said there's a page to sign on the back of the page where your PIN is listed. I mailed it, but they said they never got it. So, go to IRS.gov/dutreply and enter your Access Code listed on the letter..(It seems the PIN is still the same even though the letter said it would be deleted).

           

          For some reason the IRS hasn't updated their website, so when you choose a year and it's not listed (i.e. 2024 or 2025 as of now), then he said to just choose 2023 and they will sort them when they come. He said it takes up to15 days to process.

           

          In case you still need help call [removed] (4:30 am-4 pm PST or 6:30 am-6pm CST), but the wait is about 1 hour to 1 1/2 hours, then they will send you to the 94x line and you have to wait another 40 minutes. I made the mistake of calling at 2:30 PST and when they answered at 4 PM, they said they were closed and to call back the next day, so call early! Hope this helps

           

          Oh, and he said to also resend a copy of the letter (just in case).I don't have the envelope anymore, but found this address on the top of the letter which I will use: IRS, [address removed]. Good luck

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