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Caroline1
February 9, 2024
Question

Email default when sending PO

  • February 9, 2024
  • 1 reply
  • 0 views

We have used QBO for a couple of years to send our Purchase Orders to vendors and have a default cc email send to our orders department. This is useful for orders department to keep track of who to follow up with at the vendor and it also prompts the vendor to respond to the correct department in our company.  Around 3 weeks ago, the default email address is being 'ignored' by QuickBooks software and it is sending the cc copy to another email address in our company.  I have opened 2 tickets since and have had automated responses that my case is resolved each time when it is not.  I am not sure the care team at QuickBooks even understands the issue. Does this make sense to anyone? Perhaps I am not explaining the issue very well. I don't want to have to switch software as it integrates quite well with our CRM until recently, but I am disappointed with the support at QBO. 

1 reply

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ShangY
February 12, 2024

I understand how difficult it is for you to be unable to send Purchase Orders to your vendor's default email address. 
Please be assured that we will do our best to resolve this issue as soon as possible so you'll get back to working order.
 

We will escalate this case to our Next Level Help team, who'll review your comments and cases with support. 
 

Please keep your phone lines open and expect a call from our support team within 1-2 business days.
 

We're always here to assist if you require further assistance. Please don't hesitate to leave a comment here in the Community. Stay safe.

C
Caroline1Author
February 23, 2024

Hello ShangY, 

 

We did not hear back as promised from the person I reopened the case with on Feb 9th. We also have not heard from the 'Next Level Help Team' yet, I have however received a standard case-closed email from a predictable no-reply email address. Since we have opened this case three times, each time it seems that the team looking into it has poor attention to detail as they do not appear to understand the issue and name the cases with titles that don't match the issue and even here you are agreeing with how difficult it must me to be unable to send the purchase order to the vendor's email address. This is not the issue: Here is the issue once again: the CC email address which is the email address that shows up in the 'copy to' line, is defaulting to an incorrect email. The vendor DOES receive the PO but it appears to come from an email address that shouldn't have sent the PO, therefore when they respond with questions or order confirmations, those responses are not reaching the orders department. I called again today to see why you closed the case without fixing it for the third time and was told to re-open we would have to go back through the 1+ hours of case workup to have the case escalated to the team that needs to work on it. This is not something that Intuit is capable of fixing so I have declined at this point and am looking at different software providers that can provide a good software package and service. 

 

 

A
AriaMD
February 29, 2024

I have exact same problem. All my POs show a cc address, different from the one I have set in the company settings. And it doesn't change. WE NEED HELP/FIX.

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