Question

email fix for outlook office 365 (go daddy) from web mail

Forum|Forum|4 years ago
May 12, 2022
4 replies
0 views

I had setup go daddy web mail in preferences working. Go Daddy switched to office 365 and I have tried to update the email settings to outlook email provider with enhanced security or manually with outlook.office365.com / port 587 with SSL; however it does not authenticate the password in the new Microsoft 365 sign in web browser. It fails by saying "your browser is a bit unusual... Try disabling javascript, or using a different web browser." However, this web browser was popped up by Quickbooks and not the windows web browser. This is affecting my ability to send emails to customers and have them pay online.

QuickBooks Desktop

M

Mark_R

I want to make sure you can utilize the email feature in QuickBooks Desktop without getting any issues, @rtdefelice00. And with that, let's perform some troubleshooting steps to get this issue fixed.

The error you received is just a settings issue. Since you've already updated your email preferences in QuickBooks, let's check your browser's email preferences. Usually, QuickBooks uses Internet Explorer to run web services in the background. You may need to reset your email preferences there. Here's how:

Close your QuickBooks Desktop company file.
Open Internet Explorer.
Go to the Settings menu, then select Internet options.
Choose the Programs tab and click Set Programs.
Select Set your default programs. Then select the email service you want to use.
Click Apply, then OK.
Close Internet Explorer.

If you get the same result, I suggest repairing your MAPI32.dll. However, if you're not confident about doing this, you can reach out to an IT professional for help.

I'll share these articles for more troubleshooting steps if the issue persists:

For your future reference, you might want to personalize your emails to customers and vendors. QuickBooks Desktop has a feature to customize email templates and use them to send messages.

Our doors are always open to help you again if you have any other concerns or follow-up questions about sending emails on QuickBooks Desktop. Wishing you all the best, @rtdefelice00.

R

rtdefelice00Author

None of these suggestions fixes or address the issue.

R

rvrfrf

Thanks for getting in touch with the Community, rtdefelice00.

Since the message you're receiving is advising there's an issue with the web browser in use, I'd recommend performing some of our recommended troubleshooting steps.

To get started, you'll want to confirm QuickBooks is up-to-date with its latest release.

Here's how:

Go to our Update to the Latest Release page.
Make sure your product is selected. If not, go to Change and choose the appropriate option from your list.
Click Update to download the file.
Select Setup Automatic Updates to learn how you can set your books to automatically download and install our latest updates.

Next, I'd recommend checking the web mail settings:

In your top menu bar, go to Edit, then Preferences.
Access the Send Forms screen and make sure you're under its My Preferences tab.
Choose your email account and hit Edit.
On the Edit Email Info window, go to your SMTP Server Details section and set its server name and port to the email provider's recommended settings. You can refer to our Set up your email services article for a list of SMTP Servers and Ports.

If you continue receiving the same message, you can try resetting Internet Explorer settings to their default options. In the event you determine that an anti-virus you're using is blocking outgoing emails, it's best to consult and IT professional or contact your anti-virus provider to help allow QuickBooks to connect when setting up web mail.

If none of these troubleshooting processes fix the error message, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

I'll be here to help if there's any questions. Have a lovely day!

S

southboca

The winning settings for QB desktop
Edit
Preferences
Send Forms
Edit button

Email id: remains the same (your email)
Email provider: remains the same (others)
Server name: smtp.office365.com
Port: 587
check mark next to ssl/tls

K

kwct

@southboca These settings worked perfectly. Thank you for solving the problem!

W

wruby2004

Were you able to find a resolution to this? I am having the same issue.

M

mv32

Allow me to add some fixes to integrate your email with QuickBooks Desktop successfully, @wruby2004.

You'll want to ensure you've set up webmail services using Outlook correctly, like the Community recommendation from our fellow member @southboca.

If the option to Use enhanced security (Recommended) settings doesn't work because it doesn't use the SMTP server name, you'll want to set the Server Name and Port accurately with these details: Server Name: instead of outlook.office365.com, we suggest using smtp.office365.com since Outlook uses another mail app to integrate especially for outgoing mail server hostname. Port: 587. Put a checkmark on the SSL/TLS box.

Let me show you how:

Go to the Edit menu and then select Preferences.
Find and choose Send Forms.
From the My Preferences section, click Add.
Enter your Email ID and choose Outlook/Hotmail/Live from the Email Provider drop-down.
Uncheck the Use enhanced security (Recommended) option.
Hit OK. Doing this will draw you back to the My Preferences window.
Click Edit.
Change the following: Server Name: smtp.office365.com; Port: 587; SSL/TLS: Ticked.
Hit OK.

For other users who might encounter the system using the incorrect SMTP server name and port from another Internet Service Provider (ISP), feel free to check this article for the correct guide: Connect your email to QuickBooks Desktop.

Additionally, if you still find something uncommon, like password issues and Outlook is missing in sending forms, I recommend checking these articles:

I'm still ready to back you up if you need more help setting up webmail to send forms online. I'll keep my notifications to help you out more. Take care.

W

wruby2004

Thank you for your response, however, it is still not working. I followed your exact recommendations. When I go to email an invoice, I get an error box that says "Couldn't Connect to Email Server". Any ideas?