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S
Silsal
September 29, 2023
Question

Email invoice delivery issue

  • September 29, 2023
  • 1 reply
  • 0 views

When I email a customer invoice with the correct email address, it states delivery issue even though customer states they have received.  Why is this happening?  

I've sent numerous emails to customers and they say they have received multiple emails on same invoice.

What's the story???

 

1 reply

E
Erika_K
September 29, 2023

Hi, @Silsal. 

 

I understand how important it is to be notified of our transactions properly. 

 

When you successfully sent an invoice, you'll be able to see it on your end. Since your customers have successfully received the invoices, but you encountered a delivery issue, we have to perform some basic troubleshooting steps to identify if this is a browser-related issue. 

 

Your browser's cache saves files on your computer to enable the website to download faster on your next visit. However, it can also get outdated over time, leading to problems in accessing websites. To get started, we have to open your QBO account on an incognito window. An Incognito window will prevent the browser history from being saved. 

 

Please refer to the following keyboard shortcuts based on your browser type:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, you'll need to clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clean slate. 


 

Additionally, you can refer to this article in processing invoice payments: Record invoice payments in QuickBooks Online. 


 

I'll patiently wait for your response. Take care always! 

B
bbmhayes
October 5, 2023

All my invoices are delivering without any problem except for one invoice. It to was delivering without any problems and was also being viewed by the other party until today. Every time I try to resend a reminder it comes back at delivery issue. It is only this invoice that is doing it. I think possibly the person receiving this has blocked us. Is this what has happened. See attachment, the attachment shows that the customer was receiving them and viewing them, and now there is a delivery issue error. 

Tori B
Tori B
October 5, 2023

Thanks for following along with the thread and sharing your concerns, @bbmhayes.

 

It looks like your attachment didn't post. Would you mind sharing that again so I can see exactly what's happening? 

 

In the meantime, I recommend following the guided steps my colleague shared above. Using an incognito/private browser will let us know if you have any issues with the saved cache in the browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like invoices not being sent. 

 

I'll be sure to keep an eye out for your reply. Please let me know if there is anything else I can assist you with. Chat with you soon!

 

 

 

 

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