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Deadwood Al
April 4, 2024
Question

Email question

  • April 4, 2024
  • 1 reply
  • 0 views

QB Pro+ 2023

I've noticed that each time I click on a vendor or customer email in their profile that when the email (Office 365 Outlook) opens I am presented with a display on the right side of the email that says  "ADD-IN ERROR ...": I have included an image of the error display.  What is the cause of this, and is there anything that I can do to eliminate it?

 

Also, every once in a while, a member ("customer" in QB) will tell us that they were unable to open the attachment when we send an email of an invoice via QB. Is this a known problem? Any info would be appreciated. 

 

Thanks in advance.

 

 

 

 

 

 

 

 

1 reply

Candice C
Candice C
April 4, 2024

Good evening, @Deadwood Al. 

 

I appreciate you coming to the Community with your question. It's great to hear from you again. 

 

Before looking into this further, is this occur in every vendor or customer's profile or only certain ones? This will help us determine what needs to be reviewed further and what troubleshooting options we can use. 

 

I'll be right around the corner when you're ready! 

D
Deadwood AlAuthor
April 4, 2024

It must be unique to customer / vendor. I just tried some at random and did not encounter the problem. I will make a note of watching when it occurs and make notes of the environment. Thank you for the response and the obviously relevant question!

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