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SoftwareTeacher
February 28, 2020
Solved

Emailing Invoice with Office 365 Exchange Stopped Working

  • February 28, 2020
  • 6 replies
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Emailing Invoices stopped working and now gives the error message shown in the file attached. It only does it with the Office 365 Accounts. I tried the following: 1. I reinstalled all programs. 2. Recreated the Profile 3. Removed the Office 365 Account from the profile and used a IMAP account and it works.

Best answer by MarsStephanieL

Tried doing what you said and of course support had no idea what INV-42598 was.  Just as expected.


Hi mfrey,

 

The status of this investigation is still In progress and the product engineers are still finding a fix for this because they state that this appears to be an Outlook error. 

 

As of now, the workaround available is to download the latest Office 365 update. You can refer to this article for the steps: Outlook cannot log on when emailing in QuickBooks Desktop.

 

You can also send your invoice to your customer via e-mail by saving your invoice as a .pdf file in QBDT and then, attach the invoice in the e-mail.

 

Also, I suggest contacting QuickBooks Desktop Care Team to add you to the list of affected users so that once this issue is fixed, you will be notified right away via e-mail.

 

I appreciate your patience in this matter while our engineers are working for a fix. Take care.

6 replies

Candice C
Candice C
February 28, 2020

Good Morning, @SoftwareTeacher.

 

After researching this issue further, I've discovered a resolution to help get you back to business. Here are a few steps to walk you through the process:

  1. Open QuickBooks.
  2. Go to Edit.
  3. Choose Preferences.
  4. Find Send Forms.
  5. Select Web Mail.
  6. When the box populates, pick Other in the drop-down box.
  7. Put "outlook.office365.com" in the Server Name.
  8. Type "993" in the Port.
  9. Check the box labeled as SSL.
  10. Send the email again with these changes.

That's it! Check out this link to learn more about Office 365.

 

Let me know if this helps. I want to make sure that we're able to get this resolved for you as soon as possible. I'll be back around shortly.

S
SoftwareTeacherAuthor
February 29, 2020

This is not a solution.  This is a workaround that we already had.  This does not allow "Delayed Delivery"

G
GraceC
February 29, 2020

Hello there, @SoftwareTeacher.

 

Yes, this a workaround as of now. However, the issue of sending emails through QuickBooks is still on-going. Rest assured that our product engineers diligently working for a fix.

 

To ensure you'll get an update about the resolution status, I recommend reaching out to our Customer Support Team again. They have to collect personal data to add your company to the list of affected users and provide this investigation number for easy tracking: INV-42598

 

To reach them, go to the Help menu, then select QuickBooks Desktop Help to talk with a live agent.

 

If you have any other questions, feel free to comment below. Thank you for your patience while we're working on this.

S
SoftwareTeacherAuthor
March 8, 2020

Issue has been resolved.  Thank You.

E
Eugene D
March 13, 2021

**************  SOLVED ***********************

I dont normally post my findings on message boards, but I thought I might help everyone who is battling with this issue.

 

I found the problem and the solution, the send forms dialog box uses SMTP AUTH a method for authenticating that is insecure and not enabled in Office 365, most applications use MODERN AUTH and thats where the whole problem lies. 

 

SMTP AUTH is basic authentication and all I had to do was enable (SMTP AUTH) on Office 365.

 

Sounds easy, well I will attach the links to reslove it.

 

Step 1 

Install Powershell 7 on your Windows PC (Find the .msi file)

 

Step 2 

Install the Exchange module for Powershell 7

https://docs.microsoft.com/en-us/powershell/exchange/connect-to-exchange-online-powershell?view=exchange-ps#powershell-7-log-in-experiences/

 

Step 3 

Using Powershell - Enable SMTP AUTH on your Office 365 Org or individual mailbox.

https://docs.microsoft.com/en-za/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission

 

I am posting this in the hopes that the quickbooks staff will document a formal step by step documentation for you guys. It took me a good hour to read through all the links above.. Good luck guys.

    A
    afabozzi
    June 16, 2021

    Thanks for the info!

    There is a way to enable SMTP Auth from the Office365 Admin page.

    Go here https://portal.office.com/adminportal/home#/featureexplorer and click Show All

    • Expand Settings
    • Select Org Settings
    • Click Modern Authentication
    • On the right scroll down and check the box next to Authenticated SMTP
    • Click Save

    I have created a full step by step walk through on who to configure the Web Mail setting in QuickBooks on my website located here:

    https://www.fabozzi.net/use-office365-web-mail-in-quickbooks/ 

     

    Email me with any questions. Hope it helps someone.

    J
    jcsomebody
    November 8, 2021

     It seems this problem has come up again 'cause Microsoft seems to have changed something. I've looked through all the articles in this forum. With no results. When I do the modern authentication with the web authorization, I enter the password and the page just sits there.

    W
    WowMissy
    June 3, 2021

    I can email with everything but office 365. When is this going to be fixed?

    G
    Giovann_G
    June 3, 2021

    I appreciate you for joining the thread, WowMissy.

     

    I know how important to your business that everything is working. Let me route you to the best support so this can be fixed as soon as possible.


    Our engineering team already identified this issue is caused by the most recent Office 365 released update. Reinstalling and updating your outlook to the latest released should fix this. Also, let's ensure that your QuickBooks software is up-to-date. If so, I'd suggest reaching out to our Support Team. They have the tools to do screen sharing and further investigate why it hasn't been fixed yet.

     

    Here's how:

     

    1. Go to the Help menu and select QuickBooks Desktop Help.
    2. Choose Contact Us.
    3. Enter a brief description of your issue in our Ask a question (or tell us what's wrong) field.
    4. Click Continue, then select the available options to connect.

     

    Support hours are Monday to Friday from 6 AM to 6 PM PT.

     

    For your reference, you can review this guide here on how to fix this outlook error: Outlook cannot log on when emailing in QuickBooks Desktop.

     

    Reply to this post if you have further questions about emailing invoices. The Community and I will always here to help you 24/7. Have a good day!

    J
    JPS19
    March 31, 2022

    After 8 hours of talking with 4 IT guys, 1 with Quickbooks and 3 with GoDaddy,  I finally had to rent one, at BASK, and it was very simple.  He went to my GoDaddy Office & Email Dashboard, under Account Information, selected Advance Settings and toggled ON the SMTP Authentications button.  And with the previous talked about Server / Port settings

    SMTP. OFFICE365.COM

    PORT 587

    it instantly worked.

    Looked like this:

    Advanced Settings

    SMTP Authentication
    On
     
    T
    teereqs
    May 3, 2022

    I was having the same issue after enabling MFA on our Office accounts. After creating an app password in office, it still wasn't working. At first I couldn't create an app password at all, and the only option was to add authenticator app. In order to see the option to add an app password, you need to make sure that MFA is set to enforced. Admin Center > Users > Active Users > Multi Factor Authentication. This will bring up a window that shows all users and on the far right, under "Multi-Factor Auth Status" it will either say: Enabled or Enforced. Make sure it's set to Enforced.

     

    If you don't know how to add an app password this is how:

     

    Login to office > Click your user bubble in top right > View Account > Security Info > Add sign -in method > Choose App password > Name it Quickbooks > and then save that password somewhere safe. They will only show it to you once. You will use this app password as your email password when sending email out of QB.

     

    After i set up the app password it still wasn't working, and that was due to SMTP Authentication not being set. There are couple ways to check this. 

     

    First Way

     

    Admin Center > Users > Click User > Pop up will come up on right side of Screen > Click Mail tab at Top > Manage Email Apps > Make sure Authenticated SMTP is checked

     

    Second Way

     

    Even after checking Authenticated SMTP in mail settings, my email still wasn't working. When MFA was initially setup in our account, it asks if you want to use the security defaults. If you select yes, then there is a block of settings in Org settings called Modern Authentication, that you will not be able to change if Azure's default security settings are being used. To access these settings you need to navigate to aad.portal.azure.com

     

    Click Azure Active Directory on the left pane > Under Manage > Click Properties> Click "Manage Security Defaults" on very bottom. Should be in small blue font > Window will pop up in left pane. Click No under "Enable Security Defaults", and fill out the reason why you're changing > Hit save.

     

    Now go back to Office Admin Center > Clock Settings on left > Org Settings > Modern Authentication > Make sure "Authenticated SMTP" is set. 

     

    Should be all set now. Make sure you create an app password called Quickbooks, and when you go to send an email through quickbooks use that app password instead of your actual account password. 

     

    Email setting should be the following in QB:

     

    Email ID: Your Email

    Email Provider: Others

    Server Name: smtp.office365.com

    Port: 587

    Enable:  SSL/TLS

     

    Hope that helps anyone who stumbles upon this. This is what worked for me using Outlook and Quickbooks Desktop 2021

     

     

     

    NFern
    NFern
    July 15, 2022

    Does this still work for you?  I am having the same problem with Quickbooks Enterprise 16 and Godaddy's Office 365 email. I can still use Gmail (not very professional).

    Adrian_A
    Adrian_A
    July 15, 2022

    Hi NFern,

     

    I appreciate you for joining this thread.

     

    Since you still encounter the same issue, I recommend reaching out to our Phone Support team. One of our agents there has the option to check your file and verify the issue further.

     

    You can contact them through the Help menu.

     

    Feel free to pin this article that has details about the Microsoft Office compatibility: Microsoft Office 2010, 2013, 2016, and 365 FAQ .

     

    You can always get back to this thread if there's anything that I can help with. Keep safe!

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