Emailing invoices

Thanks for taking the time to share your concern, Longtimeuser1984.

I see that you're having issues when emailing invoices through QuickBooks Online (QBO). I'm here to assist you so you can get back to your business.

One reason why your customers are receiving multiple emails could be recurring transactions. If you haven't set up any recurring transactions, please ensure that you click the Send button once. Double or triple-clicking can cause QBO to send multiple emails.

Additionally, have your customers check their spam or junk folders if they didn't receive an email. If it's still not found, clear and re-enter your email address.

Here's how:

1. Go to Settings and select Account and Settings.

2. Click Edit next to Contact Info in the Company section.

3. Clear the Company Email field and enter the new email address without extra characters or spaces.

4. Click on Save, and then Done.

5. Send a test transaction to yourself to confirm that the new email address is working.

6. If you still don't receive the email, try using a different email address with a different domain (for example, if you were using a Gmail address, try a Hotmail or Yahoo address instead).

If the issue persists after performing the steps above, I suggest contacting our live support. They have the tools to investigate your concern further. 

For more info on troubleshooting unreceived emails, feel free to browse this article: Troubleshoot if customers aren't receiving emails.

In case you want to receive payments online, here's a guide on how: Take and process payments in QuickBooks Online with QuickBooks Payments.

Please feel free to leave a reply if you have additional concerns about emailing invoices. I'm happy to help you out. Have a great day!