Skip to main content
T
TINAS1503
September 30, 2024
Question

Emailing Invoices

  • September 30, 2024
  • 1 reply
  • 0 views

I have multiple companies I do bookkeeping for with my QB desktop. Recently I'm having issues emailing from QB for only 1 of those companies. I am able to use the same program to email for the other companies and my partner can email invoices for this company with his computer. Has anyone ever had a similar issue and if so, how did you fix it?

1 reply

R
RogelioL
September 30, 2024

Allow me to explain how we can resolve your issue and ensure you can send an invoice to that company, Tina.

 

Before anything else, may I ask what happened when you tried to email the invoice? Any additional details can help me figure out how to troubleshoot your issue.

 

In the meantime, please check if you've set up the correct email for that company. Also, ensure that your QuickBooks Desktop (QBDT) is up-to-date because using outdated products can cause errors like this.

 

If everything looks good, I suggest performing the Verify and Rebuild to find and repair any data problems that may have caused this error. Doing this will also help us ensure that your QBDT data is error-free and reliable.

 

Moreover, you can refer to these articles to learn how to resolve errors based on the email service you're using:

 

Once done, you can run and customize several reports in QBDT to get a financial snapshot of your business.

 

I'll be on the lookout for your response if you have further concerns about emailing an invoice. Have a great day.

D
Darley B
January 29, 2025

I am having problems. Emailing an invoice when I click the send button a window opens saying I need to be signed in. I sign in, but it doesn’t actually sign me in. It throws another error saying that it is unable to send the email because I am signed out of QuickBooks, I have tried updating the program. However there is no more updates for this version. I have cleared the cash cookies and I have verified data to make sure there is no fixes that need to be done. What am I doing wrong 

MorganB
MorganB
January 29, 2025

Thanks for joining this thread, Darley B.

 

I want to make sure you're able to email invoices through your QuickBooks Desktop account. 

 

It sounds like you're on the right track and have tried the correct troubleshooting methods. Since this issue is persisting, I recommend reaching out to a member of the QuickBooks Desktop Support Team. Agents have specialized tools, like the ability to share your screen, to take a closer look at what could be causing this issue. Here's how to get in touch with the team:

 

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account and select Continue and then Continue with my account.
5. We'll email you a single use code. Enter your code and select Continue. (If you have more than one account, select the account you want to use and then Continue.)
6. Select to chat with us or have us call you.
 

The following article provides these steps if you ever need them again in the future: Contact QuickBooks Desktop Support

 

Please feel free to drop a comment below if you have any other questions. I'll be here to help in any way that I can.

Terms & ConditionsAccessibility statement