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redkat
June 17, 2024
Question

emailing invoices stopped working

  • June 17, 2024
  • 2 replies
  • 0 views

Emailing of invoices has stopped working.  Using a yahoo email account and reset the app password in yahoo (had to do that once before)  The email will try to send but time out and give the error message about checking password with instructions for if credentials are correct click link to fix problem.  However link produces a page that says "browser not supported" even though I have the updated version of intuit's required browsers.  I was able to get email to work 2 times after closing QB and restarting computer, but now doing same thing again.  

Suggestions?

2 replies

JenoP
JenoP
June 17, 2024

Managing invoices and sending them out is a vital part of your business's daily operations, redkat. I'll share some guidance and provide steps to resolve the issue.

 

Aside from having the updated built-in browser, let's also make sure you have the latest QuickBooks maintenance release. This resolves any potential compatibility or minor program issues that are causing the error.

 

Follow the steps in this article on how to do that: Update QuickBooks Desktop To The Latest Release.

 

Next, let's download and use the QuickBooks Tool Hub. It's a utility tool that can diagnose and troubleshoot various issues, including errors, when emailing transactions from the program.

 

Here's how to use it: 

 

  1. Close QuickBooks and download the most recent version (1.6.0.5) of the QuickBooks Tool Hub. 
  2. Open the file you downloaded (QuickBooksToolHub.exe).
  3. Follow the on-screen steps to install and agree to the terms and conditions.
  4. When the installation is finished, double-click the icon on your Windows desktop to open the tool hub.
  5. A launchpad will open that has the tools you’ll be using to fix the issue. Each tab has a set of tools to help with different types of problems. 
  6. Select either Program Problems or Company File Issues.

 

After that, send an invoice to check if you would no longer receive the error message.

 

Here are some resources that can come in handy and provide more resources when sending transactions via QuickBooks:

 

 

Don't hesitate to reach out if you encounter issues or need help with invoicing, accepting payments, or using QuickBooks in general. The entire Community is ready to assist you anytime.

J
joe1170
January 18, 2025

none of this worked. They dialed in and couldnt fix it. This is hurting my business. If its the 2024 lets go back. i had no issues with all the other years since 2000. FIX THIS!@@!!@!!!!!!

J
joe1170
January 9, 2025

I have the same issue. Whats the resolve?

T
ThomasJosephD
January 9, 2025

I see the importance of distributing and managing invoices for your business activities, Joe1170. I'm here to provide you with key information and solutions to ensure you can email invoices successfully.

 

The information and steps outlined by my colleague offer a comprehensive and effective method for addressing problems related to emailing invoices. If you've already performed these suggestions and the problem continues, let me offer you alternative solutions to ensure your email invoices function properly.

 

1st Step: Restart your computer.
Restart your computer and then try again. If this doesn't fix the issue, reset your temp folder permissions.

 

2nd Step: Reset your temp folder permissions.

  1. Press the Windows key + R to open the RUN command.
  2. Type %TEMP% and press Enter.
  3. Right-click an empty area of the temp folder, and select Properties.
  4. Select Security.
  5. Make sure all user names and groups in Security have Full Control.
  6. Once the permissions have been set to Full Control, save as a PDF again in QuickBooks.

 

Step 3: Test if you can print to your XPS (only for Save as PDF and Email issues)
QuickBooks uses parts of the XPS Document Writer (Microsoft Windows product) to save as a PDF. Test to see if you can print to your XPS Document Writer.

  1. Open Notepad.
  2. Type Test. Select File and then Print.
  3. Select the XPS Document Writer, and then Print.
    Note: If you don't see XPS Document Writer, you'll need to allow your computer to print to your XPS printer.
  4. Type a filename and save it to your desktop.
  5. Go to your desktop and view the XPS document you printed from notepad.

 

You can check this article on how to connect your email to QuickBooks Desktop.


Additionally, you can also verify that an invoice emailed and read by recipient.

Just hit Reply and leave us a comment if you have further questions about email invoices in QuickBooks. We're happy to assist you.

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