Skip to main content
S
SRS61
October 30, 2024
Question

Emailing invoices suddenly not working - incorrect credentials

  • October 30, 2024
  • 1 reply
  • 0 views

Suddenly, I am unable to send invoices via email (gmail) which I have been doing for over 20 years.  Any suggestions?

1 reply

L
LouiseG12
October 30, 2024

Hello there, SRS61.

In QuickBooks Desktop (QBDT), you will receive an incorrect credentials error message if your Gmail password has been changed. To avoid experiencing this in the future when sending forms, ensure that your login credentials are accurate by logging into your Gmail account via a web browser. If you're unable to log in, this may be the reason for the error you are experiencing.

To rectify this issue, you can recover your Gmail account. Once you've successfully regained access, re-enter your login details in the Send Forms Preferences. It's important to remove the previous connection first, then add your Gmail account again with the updated credentials.

You can also check out this article: Fix Error: Could not connect to the email server for more information about emailing invoices.

If you need more assistance regarding sending transactions in QBDT, we're always here to help.

S
SRS61Author
November 1, 2024

Thank you.  I managed to resolve it by removing the gmail completely and re-activating it again in QB.  Obviously it was a glitch somewhere in the QB software as there had been no changes to my gmail whatsoever, that being said, it is working again.

 

Thanks to all who offered assistance.

Terms & ConditionsAccessibility statement