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A
ARunde
September 20, 2022
Question

Enhanced Inventory Receiving (EIR) is not working

  • September 20, 2022
  • 4 replies
  • 0 views

We have QuickBooks Desktop Enterprise Solutions and in 2019 we started using Enhanced Inventory Receiving Feature because we have to be able to separate a bill from receiving inventory as we pay for items before we receive them. This worked great until the 21,22 and now the 23 version of this program came out. now even with EIR turned on QuickBooks wants me to create an Invoice based off the Bill which is correct but once the items are received it wants me to create a second bill off the item receipt, which it should not be doing that is the entire point of EIR, But it wants me to create 2 bills for the same order. I spoke with QuickBooks in 2020 and they told me it was a bug in the 2021 version and they would be fixing it asap, well here we are 2 years and 3 versions later and it is still not fixed and I still have to use the 2020 version for my company which I can only assume is going to be discontinued when the 2024 version comes out in a year. 

 

Is anyone else running into the same issue? If so have you come up with a solution? 

4 replies

C
ChristieAnn 11
September 20, 2022

Hi there, ARunde.

 

Welcome to the QuickBooks Community. Some QuickBooks Desktop users are also experiencing the same issue with the Enhanced Inventory Receiving feature. Furthermore, this is not the expression we want you to have and  I'd like your issue taken care of quickly. I'll ensure you'll be routed to right support team to assist you further and receive additional info on this matter.

 

The issue with  Enhanced Inventory Receiving which isn't working properly in the transaction is tagged as ongoing. For now, we are unable to provide an exact workaround to be performed. However, our product engineers are now working to fix this as soon as possible. 

 

I suggest contacting our QuickBooks Support Desktop Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

 

Here's how to reach them:

 

  1. Press F1 to open the Help window.
  2. From the search icon, type Contact Support.
  3. Click Contact us at the bottom part.
  4. Give a brief description of your issue about Enhanced Inventory Receiving and click the Search button.
  5. You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.

 

Lastly, you may refer to this article to see steps on how you can enable EIR and the new process for receiving and paying for items: Turn on Enhanced Inventory Receiving (EIR).

 

Please don't hesitate to click the Reply button below if you have other concerns related to EIR in QBDT. I'm always here to help. Have a great day, ARunde.

A
ARundeAuthor
September 21, 2022

Christie,

 

Thank you for replying, I am actually the one that discovered the bug back in 2020 and I am just astounded that it has been 2 years and there still is not a fix for this issue. I cannot fathom releasing new versions without fixing the issues in the current version first. I will continue to wait for a fix and cross my fingers that the support for the 2020 version I am using is not discontinued before a fix is finally found. 

 

 

9
992
August 5, 2023

I'm Looking into turning EIR on and want to be sure I'm not opening a can of worms.  Can anyone tell me if this issue has been resolved?  If not it looks like I'm as well off with it not turned on.

 

Thanks,

M
Mark_R
August 5, 2023

Thank you for posting your issue here in the Community, @992.

 

At this time, our product engineers are still looking for a fix for the issue about Enhanced Inventory Receiving (EIR). 

 

For you to be notified about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users. To reach them, you can follow the steps below:

 

  1. Open your QuickBooks Desktop company file.
  2. Go to the Help menu, then select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter a brief description of your issue, then select Continue.

 

Once the issue is fixed, you can now turn on the EIR to utilize the feature.

 

I'm also adding this article to learn how to organize your transactions: Accounts Payable workflows in QuickBooks Desktop.

 

Keep me posted if there's anything else you need by commenting below. I'll be around whenever you have additional questions about the EIR and your bills.

9
992
August 6, 2023

This bug basically makes EIR unusable, right?  It was reported in QBE 2021 so two years ago, do they have a schedule for when this will be resolved?  It doesn't seem that the logic is that difficult to figure out.  The main point is to separate AP from accrued AP to be able to reconcile them separately.

    K
    kstewart
    April 15, 2025

    Enhanced Inventory Receiving still not working correctly. Is there any possibility this will get fixed in the next three years? this issue was reported in 2022 and it still doesn't work in 2025

      Nicole_N
      Nicole_N
      April 15, 2025

      Thanks for reaching out, Kstewart.

       

      I notice that you shared a similar concern about your Enhanced Inventory Payroll still not working. My colleague already replied regarding this matter. You can respond to her through this link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-enhanced-inventory-receiving-eir-not-separating-item-receipts/01/1545206/highlight/true#M176978

       

      As always, the Community team is available 24/7 if you have further questions or concerns regarding your QuickBooks account. Feel free to leave a reply below or post another question so we can address it. Take care!

      E
      ericpresitge
      May 27, 2025

      This issue just got worse with the 2024 Enterprise R15_34 release. You can no longer receive items from a PO if the item was already entered on a bill from the same PO. You can receive the item off the bill, but the PO will not close. You have to open the PO and manually close. If you are a company that requires the use of EIR to operate effectively, this is a killer. If it isn't fixed now, my company will be forced to find a new software. Support is in the dark on how to even understand the issue and certainly have no idea how to troubleshoot. 

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