Question

Enhanced Payroll - NYS45 error for 4th Qrtr 2024.

Forum|Forum|1 year ago
January 21, 2025
5 replies
0 views

Enhanced Payroll - NYS45 error for 4th Qrtr 2024. Schedule C is not populating, it is left blank. Need this information for all employees. Also error is generated with total payroll and total payment because of missing data on Schedule C

QuickBooks Desktop Payroll

J

Jovelyn_M1

Thank you for reaching out to the Community, METS2025. I'm here to assist you in resolving the error message you're encountering when filing the NYS-45 Form in QuickBooks Desktop (QBDT).

This error typically occurs when there is a mismatch between the filing period and the selected quarter. Let's ensure all employee payroll data is entered correctly, including wages, taxes, and other relevant details. Missing or incorrect data can lead to discrepancies in Schedule C and the quarter selected on the form are correct by recreating it.

Before proceeding, let's make sure you have the latest tax table updates. To have an accurate rates and calculations for federal and supported state taxes, payroll tax forms, and e-file and e-pay options.

Here’s how to access the form:

Navigate to Employees in the top menu bar and select Payroll Center.
On the Payroll Center page, click on the File Forms tab.
Disregard any saved or draft forms created from your initial attempt to pull up the NYS-45 Form.
Select NYS-45 and NYS-45-ATT under the Form column and click on Create Form.
In the File Form pop-up, enter the Start Date and End Date.
Click OK.
When the form opens, ensure that the Quarter 4 box is selected.
Continue with the process to file the form.

If the issue continues, I recommend reaching out to our QuickBooks Desktop Payroll Team. They have the necessary tools to access your account securely and investigate why the NYS-45 form is not populating the amounts for the quarterly return.

Furthermore, I'm adding this resource for future reference on how to run, print, and customize payroll reports in QuickBooks Online Payroll and QuickBooks Desktop Payroll: Run payroll reports.

I'll be around to help if you need anything else about filing NYS-45 form in QuickBooks Desktop Payroll. Don't hesitate to leave a post and the Community team and I are ready to assist you.

M

METS2025Author

Thank you for your response. This problem started after a recent payroll update.
First of all in the form selection menu, instead of NYS45 having a Quarterly status, it has ANY.
Second, once the form with the correct dates and quarter is selected, it fails to populate schedule C with the employees data and other relevant details and totals. This results in an ongoing error.
I have reached out to QB Payroll Customer support and was told that they are aware of this problem with the update and their engineers are working to fix it with a new update to correct this problem.

E

efmaloney

same here. hopefully they fix it before the end of the month due date!

R

RhoiceW

Hi there, Jade & efmaloney. Allow me to provide you with the steps to contact our support team.

Since this issue involves the specific functionalities of QuickBooks Desktop (QBDT), I recommend contacting the QBDT support team for specialized assistance. They will be able to guide you through troubleshooting the error and ensuring that Schedule C is correctly populated for all your employees.

Here's how to reach out to our support team:

Open your QuickBooks Desktop.
Go to the Help menu and select QuickBooks Desktop Help.
Click on Contact Us at the bottom.
Enter a brief description of your issue, such as "Enhanced Payroll - NYS45 Schedule C error for Q4 2024."
Click Continue to see contact options and choose the method that works best for you.

The support team will be able to provide the necessary steps to resolve this issue and ensure your NYS-45 form is completed accurately.

Additionally, for detailed instructions on how to run payroll reports, please refer to this comprehensive guide: Run payroll reports.

I'm here to support you every step of the way about filing your payroll forms in QBDT. If you have any more questions or need further assistance, please don't hesitate to reach out. It was a pleasure assisting you today, and I hope you have a wonderful day.

R

Rob CPA

Same issue. When will there be a fix?

M

mommas86

Same problem - just went to file the 4Q NYS-45 and NYS-45-ATT - Quarterly Combined Withholding and it is not loading the NYS 45 ATT attachment which is what is causing the error to show that the totals don't correspond. As someone else mentioned, in the Payroll Center > File Forms tabs where you select these forms under Filing Period column it is not listed as a "Quarterly" form anymore, now says "Any" and you have to select the start and end dates. Don't know if that's part of the issue. But NYS-45-ATT is not showing up and I even downloaded and printed it out and the ATT was not part of it. I also just did the payroll update right before trying to completed this task. I restarted Quickbooks twice and tried Payroll Update twice just to be sure and it did not change the issue.

V

vrizzo

I'm having the same issue. It won't even let me type the employee info or override.

C

CarlSJ

We want to make sure that your tax filing experience is seamless and hassle-free. Ensuring that everything goes as smoothly as possible for you, @vrizzo. Let's connect with our Live Support Team for further assistance.

Please know that the most effective way to address this problem is to reach out to our Live Support representatives. They're fully equipped with the tools and resources needed to assist you in resolving the issue. Our knowledgeable representatives can collect more information required and will provide you with clear guidance on the next steps to take for a solution.

Here's how to contact them within the QuickBooks Desktop program:

Go to the Help icon and select Contact Us.
Click on Contact Us.
Enter your concern and click Continue.
Enter your email to proceed with the process.

To learn more about our Live Support Team and their operational hours, please refer to this article: Get help with QuickBooks products and services.

Moreover, you can learn how to access the latest tax tables directly within the program, ensuring that your paycheck calculations remain accurate and compliant with tax regulations: Update Payroll Tax Table.

We're actively addressing any QuickBooks concern as swiftly as we can, and we sincerely appreciate your patience while our live support team looks into this problem more effectively. If you have any other questions or concerns regarding QuickBooks, please feel free to turn to our Community forum. Our team is always here to offer the support you need.