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September 26, 2024
Question

(Error code: -81622, type: VALIDATION_ERROR) PLEASE HELP

  • September 26, 2024
  • 1 reply
  • 0 views
Am trying to renew my subscription but am getting the above error

1 reply

Bryan_M
September 26, 2024

I'm glad you've raised this error concern here, Cakinyi.

 

I'll gladly help you renew your subscription by fixing the Error code-81622, type: VALIDATION_ERROR. 

 

This error code happens if there's an issue with the financial institution you used to pay your subscription. I recommend checking your bank's website and finding any maintenance notifications or contacting their support team.

 

Then, review your billing information. See if it's updated and you used the correct card to pay for the subscription. Once done, sign out your account and sign in. Then, try to renew your subscription again.

 

If the error persists, let's see if this issue is caused by excessive browser data that's affecting the performance of QBO, leading to unusual behavior in the system. To confirm, please open your QBO account using a private browsing window.

 

Kindly refer to the keyboard shortcut keys below to proceed:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift + N

 

Then, renew your subscription there. If this works, clear the cache of your regular browser to eliminate piled-up data. If the same issue occurs, you can use another supported browser or device.

 

After performing the troubleshooting steps, and if you can't renew your subscription because of the same error, I suggest contacting the QBO Care Team to see your account status and help you renew your subscription. 

 

You may want to learn how to update your user ID, password, email address, or phone number. Check out this article: Update or change your Intuit Account sign-in information.

 

I'll be here in the Community if you have other concerns about your subscription and managing business transactions in QuickBooks. Please don't hesitate to leave a reply below.