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DUCKS495
June 8, 2021
Question

Error code description, causes, solutions?

  • June 8, 2021
  • 4 replies
  • 0 views

Quickbooks Enterprise Solutions - 21.0

 

Does anyone have any links to description of Quickbooks error codes (what they are, how to fix)?

 

Back when dinosaurs roamed the earth, there were these things called software manuals that went into great detail about the functionality of the product and gave detailed descriptions of things such as error codes.

 

I've searched the Quickbooks site, Quickbooks Help, and Google all to no avail. Apparently "Error codes" or "Error code list" is too much for Intuit's search to comprehend. Same for "Error 165" or "Error 292".

 

I did a Verify/Rebuild and saw a number of errors on our Rebuild report. "See Online Article" next to the error types sends one to a page: "Small Business Answers and Information has moved"

Clicking the next link to go to the next location takes one to a generic support page. Searching there doesn't reveal anything either.

 

Doesn't anyone at Intuit actually use their own software and see this stuff? How hard is it to have a linked list of error codes and what they mean?

 

Dear Support people: Please do not post a reply that tells me to contact Support. I shouldn't have to just to see a list of error codes. If you want to provide a link of error codes, that's great. Don't tell me to call. Also, I find that support can't handle anything other than the most basic issues.

 

So, back to the original question: Does anyone have a list of error codes, what they mean, and possible causes/solutions?

    4 replies

    Candice C
    Candice C
    June 8, 2021

    Hey there, @DUCKS495. 

     

    It's great to see you back in the Community. This isn't the impression I want to leave you with. 

     

    I can provide you with a list of error codes and what they mean so you don't have to contact support. Review this guide to see them: Status codes in response messages. 

     

    I hope that you're able to get an explanation of the error code that you may be receiving. Please inform me of the details you gather from it. I'll be back around shortly to ensure all of your concerns are addressed. Have a splendid afternoon!

      D
      DUCKS495Author
      June 8, 2021

      Thank you for the attempt, but the link does not have any of the errors that the Verify/Rebuild processes generated. 

       

      To be clear, a Rebuild report shows the following errors:

      Error 136

      Error 165

      Error 292

      Error 293

       

      The list you kindly provided does not have these errors listed. The error message itself does not give a good explanation of what it is. The link that appears next to the Error Summary (Ex: Error 136 (2)  See Offline Article) points to a page that has moved. The next link in the chain is just a generic support page. Searching on the error does nothing.

       

      It shouldn't be this hard.

       

        Candice C
        Candice C
        June 8, 2021

        Hey again, @DUCKS495. 

         

        Thanks for reaching back out to me. I appreciate you letting us know that the list of errors didn't help and that your error wasn't listed on the site. 

         

        With everything being said, the only list of error codes and explanations is the one I provided you with. To get an answer to why is are appearing when using the Verify and Rebuild tool, I recommend contacting our Customer Support Team. They'll be able to use advanced tools to look at the back end of your account. Here's how: 

         

        1. Go to the Help menu. 
        2. Pick QuickBooks Desktop Help. 
        3. Hit the Contact Us hyperlink. 
        4. Give us all the error messages you're receiving in the description box and tap Let's Talk. 
        5. Scroll down and click the Get a callback option. 

         

        If you can't get into the product, you can use this link: Chat. 

         

        Let me know how it goes. Should you need any further assistance, don't hesitate to ask. I'm only a post away if you need me. Have a great day! 

        L
        Lost at spam
        March 3, 2022

        Wow. The incompetency is staggering. Maybe this will help? - 

        https://support.clio.com/hc/en-us/articles/360004230134-KCS-Complete-List-Of-Quickbook-Error-Codes 

          L
          lsmith
          January 14, 2023

          Almost appears as if anything less than 500 is essentially a meaningless error, or?

          A
          AbegailS_
          January 15, 2023

          Hi there, @lsmith. 

           

          I'd like to help and get this issue sorted out right away. Before we accomplish your goal, can you tell me more about the concern you initially raised?

           

          Would you mind explaining your concern further? This way, I can provide you with the best fix for it. Any additional information is much appreciated. You can also provide screenshots and additional details so I can have a clearer view about this. 

           

          Keep me in the loop by replying to this thread. I hope to hear from you soon. Stay safe!

          G
          GLORIA 2
          January 4, 2023

          I completed a cost estimate and when trying to save the bid i received the following code:

           

          Invalid format: "0NaN-NaN-NaN" is malformed at "NaN-NaN-NaN" nothing on the bid was marked in color or out of the ordinary, cvan someone help with this issue

           

          JenoP
          JenoP
          January 4, 2023

          Hi there, GLORIA.

           

          Can you tell us what platform you're using? Are you a developer? We just want to make sure that we're giving you the right steps and information to help you resolve the error.

           

          Please reply back to us to share more details. We look forward to it. 

          S
          Stillmank
          June 27, 2023

          This was a simple request...What is so hard about providing an error code description to your users?

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