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BramGerritzen
August 25, 2023
Question

Error fetching timesheet data

  • August 25, 2023
  • 1 reply
  • 0 views

Hi all,

we are working with quickbooks online and would like our maintenance employees to enter their time sheets in quickbooks online. Now I am testing the functionality, yet get stuck.

I have created the employee and "track time only" account in quickbooks. The employee is able to log in and add hours. However whenever the employee goes to the "view time" overview, the data keeps on loading, but is never displayed. Going back to "add time", we can see however the hours are in the list.

For myself I have a company admin account. When going to "Time", I get the error message "There was a problem fetching timesheet data'. The overview shows "no time for these dates". However when I select "add time for", I can see the hours the employee has entered.

I have tried to use another browser, however I get the same issue. Hope somebody can be of help. Many thanks!

1 reply

M
Mark_R
August 25, 2023

Hi there, @BramGerritzen.

 

I appreciate the detailed information and the screenshot you've shared. Let's perform some troubleshooting steps to get this error fixed so you and your employee can manage time seamlessly.

 

One of the possible reasons why you and your employee had an issue upon accessing time within QuickBooks Online (QBO) is that the browser you're using had a data issue. To verify, let's log in to your QBO account using a private browser. To do so, press this shortcut key on your keyboard:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If this works, you need to clear the browser's cache so the system can start fresh. 

 

If the issue persists, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide other troubleshooting steps to get this resolved. They can also create an investigation ticket if other users are experiencing the same.

 

Just in case you want to learn more about managing time in QBO, you can check out this article for more guidance: Track and manage in QuickBooks Online.

 

Come back to this post if you have other concerns or follow-up questions about this. I'll be around to provide further assistance.

B
BramGerritzenAuthor
August 25, 2023

Thank you @Mark_R ,

I have tried various browser options, however unfortunately this did not solve the issue.

A
AileneA
August 25, 2023

Hello, BramGerritzen. 

 

I appreciate all the efforts you've exhausted just to get this working. Switching to a private window or using other supported browsers is a good starting point to isolate whether the unexpected behavior is related to the accumulated cache and cookies. These steps will help us determine if the problem persists across different browsing environments, narrowing down the potential causes. 

 

However, upon checking with my tools, and found out that there is an ongoing investigation pertaining to the error you have encountered: "There was a problem fetching timesheet data". Don't worry, our team of software engineers is working diligently to investigate the root cause of this problem. They are employing all available resources and expertise to identify the underlying issue and implement a prompt solution.  

 

We completely understand how valuable your time is, and we are dedicated to resolving this issue as quickly as possible. Our top priority is to restore the full functionality so that you can access all the necessary features and tools to ensure the success of your business. Rest assured that we are doing everything possible to resolve this matter urgently. With that said, I recommend reaching out to our Technical Support Team. This way, we can add your account to the affected users so that you can stay updated on our progress, keep you in the loop, and deliver updates as soon as they become available. Here's how to contact us:

 

  1. Click the Help icon.
  2. Choose Talk to a Human.
  3. Enter your concern and press Enter.
  4. Hit, I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Proceed with Continue, then select your preferred way to connect.

 

You can also check out this article for another way of contacting our support team and its support hours: QuickBooks Online Support.

 

We appreciate your patience and understanding as we work diligently to resolve this issue as quickly as possible. If you have any further questions or concerns, please feel free to contact us. Have a great day!

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