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hoffmannproperties
September 12, 2023
Question

Error message

  • September 12, 2023
  • 6 replies
  • 0 views

I am getting error - 

You have one or more errors. Fix the fields below to continue.

but there are no errors.  I started a new invoice and entered only the customer, date and one line of information and tried to save it and still get the same error. It doesnt show any red flags except at the top with the error message.  There is literally nothing to fix yet it wont let me save.  so I cant proceed entering in any of my invoices until this is solved.

    6 replies

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    September 12, 2023

    Try opening your QBO account on any private/incognito browser.

    G
    gloveii
    May 6, 2024

    doesn't work

    recurring template is useless

    M
    MichaelaS
    May 6, 2024

    Hi, gloveii.

     

    I understand the importance of having the option to be able to use the recurring templates. I'd like to ask for clarification to address your issue promptly. Have you received an error message while using the recurring template? Please share the specific error message and any other issues you have encountered with the recurring templates.

     

    Please provide detailed information about your issue or a screenshot. Any shared information is greatly appreciated. Please cover any personal identifiable information (PII) for security reasons.

     

    I'll keep an eye on this thread. We'll get back to you immediately. Take care.

    G
    GebelAlainaM
    September 12, 2023

    We're glad to see you, and we understand how you feel about the errors you get when entering an invoice in your QuickBooks Online (QBO) account, hoffmann. We're here now. We'll ensure you can continue with your business in our program, especially in managing invoices.

     

    Let's work together and perform some troubleshooting steps to get the error fixed. The issue you encountered may be due to a browser cache-related issue that's causing the error in entering the details of your invoices. Your browser saves files to load websites faster on your next visit. But over time, it'll get outdated, which can cause errors and performance issues using the program.

     

    Here's how:

     

    1. Restart your browser.
    2. Log in to your account in an incognito or private browser and see if you successfully create invoices. You can use these keyboard shortcuts to launch a new private window:

     

    Google Chrome: press Ctrl + Shift + N

    Mozilla Firefox: press Ctrl + Shift + P

    Safari: press Command + Shift + N

     

    If it works on the private browser, you may go to the regular browser and clear your browser's cache. Then, see if it works. Otherwise, you can use another supported browser.

     

    We'll include these articles for future reference in managing invoices in our program:

     

     

    Keep us posted if anything else you need help with. We'll always be around, ready to assist you and ensure you achieve your goal with our program, hoffmann. Take care always and have a good one!

    H
    hoffmannpropertiesAuthor
    September 12, 2023

    Great you gave me the classic "have you tried ctrl+alt+del" solution.  yes I have restarted my browser and cleared the cache.  It is not that it never worked and I have been able to do some work intermittently, the issue is your system is claiming an error but cant identify where the error is. If I shut down and reload I can work for a few minutes before the same error comes up.  It happens on different machines and different browsers.  PC and Apple.

    J
    JamaicaA
    September 12, 2023

    I appreciate your quick reply sharing about the troubleshooting you've done in attempting to fix the error, @hoffmannproperties. We value your time as we recognize the importance of creating and saving invoices. Allow me to direct you to our Support Team to have this sorted out.
     

    First, I'd like to thank you for the effort in testing the invoicing task within your PC and Apple. Since the issue persists after restarting and clearing the cache, I recommend contacting our representatives. They can provide more resolutions to get rid of the error. 

     

    Here's how:

     

    1. Go to the Help icon and choose Search.
    2. Click the Contact Us button and enter your concern.
    3. Press Continue.

     

    Please note our operating hours so you can contact us timely. For other ways to reach us, refer to this article: QuickBooks Online Support.

     

    To learn how to personalize sales forms to enhance communication with customers, refer to this guide: Customize invoices, estimates, and sales receipts in QuickBooks Online.

     

    Once everything is settled, you can check out this guide for the complete details of receiving payments: Record invoice payments in QuickBooks Online.

     

    The Support Team should be able to assist you in figuring out the error message shown on invoices. In case you need help with handling your receivables, add them below. I'll be glad to assist you further.

    C
    CFC-Minco
    February 17, 2024

    I am receiving the same since QB "upgrade" for invoices!  Same troubleshooting & still no resolution!  Spoke with QB customer support who added me to a CASE sent to level 3 (the highest troubleshooting level) and they were working on it because they have several individuals receiving same error after creating a few invoices.  That was January 23rd!  No communication since then, but when I try to look up the CASE, I get they can't locate it!  This is beyond FRUSTRATING!!

     

    Have you gotten any resolution?

    L
    LeizylM
    February 17, 2024

    I hear your sentiments, CFC. I understand how you want this to be taken care of at the soonest possible time, so you can seamlessly get back on track. 

     

    Currently, we have an ongoing investigation into the invoice creation error. Rest assured that our engineers are doing their best to fix it as soon as possible.

     

    Our primary aim is to help resolve your issue. With that, since you've previously contacted our support team, I'm sure all the information you provided was taken into account. I suggest contacting them again. This way, they can add you to the list of affected users, and you'll receive an update through email or call once the link is up and working again.

     

    Here's how to reach them:

     

    1. Click the Help menu in the upper-right-hand corner.
    2. Type in "Talk to a human", then press Enter.
    3. Select Contact Support Team.
    4. Type again Talk to a human and click Contact Support Team.
    5. Choose a way to connect with us.

     

    I've got you this link where you can find the complete process of allowing your customers to pay invoices via online payment: Take and process payment in QuickBooks Online with QuickBooks Payment.

     

    We appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care!

    S
    Sdina_ElSayed
    April 30, 2024

    Has your issue been fixed yet?, I get the same error message every time I try to save a recurring invoice.

    I tried all the possible troubleshooting solutions, and I contacted customer support, they said they'll report my complain to the engineering team to have this resolved but nothing happened so far, I still get the same error

    I
    I_Hate_QuikBoks
    May 13, 2024

    Same Problem!!!!!  It is now May 13, 2024 and there appears to be no solution from Quickbooks. The "experts" at Quickbooks told me this is a "high priority"...."engineers are working on it"  ....same BS as 6 months ago as describes in all of the comments.

    M
    mmoineau
    May 14, 2024

    I just posted the answer on how to fix this but don't see it. Does it take time to show new responses?

      A
      awilson_icllc
      May 16, 2024
      IT WORKS!!!
      OKAY!!! For those that need the step by step, here is a guide!
      • 1. Go to whatever invoice you are trying to edit or create.
      • 2. If you don't have "Terms" already activated, on the right side, select the following:  
        • 1. "Manage" (the gear icon) ---> "Customization" drop down menu ---> "Terms" slider toggle to be Green.
      • 3. Once "Terms" is activated, you will see at the top right of your invoice a dropdown defaulting to "Terms" Net 30 (directly opposite of the section labeled "Bill to").  
        • 1. For those not familiar with the terminology, this is "how many days can they wait before the payment becomes labeled as Overdue".
      • 4. Toggle the dropdown and select any option other than the defaulted one, such as "Net 15" or "Net 90", and then change it to how many days you'd like before the invoice will be listed as "Overdue".
      • 5. Then, hit "Save template" at the bottom right.
      • 6. ***ONCE YOU ADD THE TERMS, YOU WILL NO LONGER BE ABLE TO SAVE ANY EDITS TO THE INVOICE UNLESS YOU KEEP THE "TERMS" TOGGLE ON!!!***  
        • 1. We tried to save an edited template after turning the "Terms" toggle back off since we didn't ever have it on. You will be unable to save any future changes until you turn the "Terms" toggle back on.
      _______________________________________________________
      As we are equally upset with how QuickBooks doesn't put any of its revenue into ANYTHING useful for its actual end users, and were equally screwed over by having to transition away from our QuickBooks Desktop platform, this ACTUAL support guide for the end users has been created by Alexander C.C. Wilson, the Marketing Manager and I.T. Technician at Illuminating Concepts LLC. Hopefully the engineers & support staff at QuickBooks can use this guide to help resolve the issue as I know they are likely lovely people who simply work for a monopolizing, corrupt, capitalist financial institution that doesn't know how to put the billions of dollars they are greedily stealing into making their product even remotely usable, but instead just make their paychecks bigger and their staff numbers smaller, while buying up the potentially groundbreaking bookkeeping programs to make sure they cannot make our work environment an easier place.
      - This is our continued letter of dissent to Corporate Members of Intuit for how they could actually make more money by making their product usable or at least making the guidelines for their support team the same so that way each person who calls or emails the support staff doesn't get four different answers and have none of them work anyways. Just stop. Use your head instead of your wallet; you'll actually profit more if you just do it right instead of F'ing it up for the people who actually use it unlike your billing department that probably uses a different product because of how crap your product is.
        M
        mmoineau
        May 14, 2024

        I have a simple work around since Quickbooks online doesn't appear to be interested in assisting. By the way, I am on hold as I type this message out and have been on the phone with support for 5 hours 40 minutes and counting. Moving from Desktop to Online has been a nightmare. Don't do it.

         

        On to fixing the issue. For me, all you need to do is change the "Terms" drop down menu to something else, then simply put it back and it will now save. That's it. Works every time for me.

         

        I have screen shared and shown support and they claim this is the first they have heard of it. Please let me know if this works for you. This migration is destroying my business. I was mislead by the sales team repeatedly on how the migration was going to work.

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