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May 6, 2024

Allow me to provide information about this and ensure you can post your queries seamlessly, Kathy. 

 

The error message you received indicates that your session has timed out due to inactivity. To refresh your session, I suggest logging out of the Community and then logging back in again. This process should clear up the error and allow you to continue using the platform seamlessly. 

 

If you still encounter the same error after logging back in, let's access your account using a private window or another QuickBooks-supported browser. The accumulated cache and cookies in the system can become outdated or corrupted, causing unexpected issues.

 

Since you're using Chrome, you can use the keyboard shortcut Ctrl+ Shift + N to switch to a private browsing window. 

 

Additionally, here are the supported browsers you can use:

 

  • Google Chrome: Version 78 or newer
  • Mozilla Firefox: Version 76 or newer
  • Microsoft Edge: version 75 or newer

 

Moreover, you can visit our Help pages. It contains detailed articles that provide comprehensive instructions and guidelines on managing QuickBooks Desktop more efficiently.

 

Rest assured that with the information and recommended troubleshooting above, you can now post your inquiries seamlessly in the Community. If you have any further concerns, please don't hesitate to let me know. I'm consistently here for you. 

May 8, 2024

Hi Kathy,

 

Hope you’re doing great. I wanted to see how everything is going about the error message concern you had the other day. Was it resolved? Do you need any additional help or clarification?

 

If you do, just let me know. I’d be happy to help you at any time.

 

Looking forward to your reply. Have a pleasant day ahead!