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Niklas1
August 26, 2020
Question

Error message regarding credentials for online backup

  • August 26, 2020
  • 1 reply
  • 0 views

Hi Community,

 

today I got a random error message popping up on my desktop that seems to be QB Online related, however I was not logged in to QB when I got the error message. See attachment.

Does anybody have an idea why this pops up?

 

Best regards

Niklas

1 reply

RenjolynC
RenjolynC
August 26, 2020

Hello, Niklas1.

 

I'll share details about the error and how to fix it. Intuit Data Protect is a backup service that works with QuickBooks. If you are subscribed to this service, you may have been signed out. This is why you're getting a popup error to re-login.

 

To resolve the error, let's open the Intuit Data Protect and sign in by following these steps:

 

  1. Launch QuickBooks and open your company file.
  2. Go to File > Back Up Company > Setup/Activate Online Backup. 
  3. Enter the Email or user ID and password. Then, click Sign In.
  4. After you are signed in, Intuit Data Protect will be set up with your existing preferences. Follow the on-screen steps to complete the setup.

Once done, you can start making new backups.

 

I'm also adding these articles for more information about Intuit Data Protect:

 

Please let me know how it goes. I'm here to help you some more. Thanks.

J
JuneK
November 4, 2023

I have QB desktop accountant 2023 and intuit data protect 2024. I am the only user. 2024 QB version is available on my hp notebook. I bought a new laptop and want to use the existing QB file and existing IDP on the new computer. Should I update qb 2024 on the old laptop first, then install another copy of qb 2024 on new laptop and then take latest company file over to new laptop? Then can I just leave old laptop with qb sitting on it?

S
SirielJeaB
November 4, 2023

I have the information you need to address your inquiries, JuneK.

 

You don't have to update QuickBooks 2024 on your old laptop and install another copy on your new laptop. Instead, you can restore the backup company files in QuickBooks 2024 on the new laptop and set up Intuit Data Protect on it again to ensure future data backups.

 

Furthermore, if you prefer to continue using the existing QuickBooks on your old laptop, you can leave it as it is.

 

You can utilize a migrator tool if you transfer QuickBooks Desktop to a different computer in the future. Read this article for reference: Move or reinstall QuickBooks Desktop to another computer.

 

I'm within reach if you have further questions or need assistance handling your QuickBooks Desktop by commenting below or posting again in our Community section. Take care.

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