Question

Error Message when accessing attachments

Forum|Forum|2 years ago
January 11, 2024
1 reply
0 views

When I attempt to open previous upload attachments in QuickBooks Online, I am receiving this error message:

<code>INVALID_AUTHORIZATION</code>

<type>CLIENT</type>

<message>Authorization header is missing</message>

</DocumentErrorResponse>

QuickBooks Online

M

Maybelle_S

Thanks for reaching out to the Community, Eviloculus.

I would love to help you, but I need some information about your concern. Could you please provide more details regarding the attachment you've accessed? Which transaction did you attach?

Any additional info or a screenshot of the interface will be greatly appreciated. We are looking forward to your reply. Have a good one!

P

pam-infuzarchite

I'm having the same issue.

I go to Sales then Customers, I search for the company and the choose Edit. I have attached the document (pdf) in numerous ways and it looks good. I save and exit. When I go back into the company to ensure the attachment is there and attempt to open that document, I get the exact same error as Maybelle.

The pdf uploaded is a signed contract.

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<DocumentErrorResponse xmlns="http://schema.intuit.com/platform/document/v2">

<code>INVALID_AUTHORIZATION</code>

<type>CLIENT</type>

<message>Authorization header is missing</message>

</DocumentErrorResponse>

E

Ethel_A12

Welcome to the Community, @pam-infuzarchite.

I can see a duplicate post for this exact query you posted. My colleague has already answered similar question you've posted. You can view her answer through this thread: Document Error Response.

Don't hesitate to keep in touch if you need anything else in accessing attachments. As always, the Community is always here to attend to your concerns.

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