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SUVCW
February 29, 2024
Question

Error message when posting square app transactions

  • February 29, 2024
  • 2 replies
  • 0 views

I get this error message: We couldn't Add the transaction(s) due to "Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees.". Check account mapping in advanced settings and try again. when I try to add transactions from Square in the App Transactions.  So far, the help desk has not helped. 

2 replies

R
Rasa-LilaM
February 29, 2024

Thank you for visiting the Community today, SUVCW.

 

I acknowledge the inconvenience caused by this error, which has affected your workflow and prevented you from transferring your transactions to QuickBooks Online (QBO). Allow me to guide you to the appropriate channel where your concerns can be addressed promptly.

 

The error message indicates that the lists you're trying to use are inactive. Please review the items mentioned above and ensure that they're active.

 

We'll need to conduct a thorough troubleshooting process to pinpoint the cause of the error. However, this will involve accessing your company and transactions.

 

The security of our customer's data is our top concern, so I recommend contacting our QuickBooks Online (QBO) Care Team again. Share the case number from your last chat or call so our specialists can go over the notes. Then, continue troubleshooting from where you left off.

 

To get the contact details: 

 

  1. In your company, tap the Help icon in the upper right to display the support window.
  2. Choose the Assistant tab and enter a brief description of your concern in the Type something bar.
  3. Press the Get help from a human link to see more options.
  4. In the How would you like to connect with us? section, choose Chat to initiate a conversation and Callback to speak with an agent.

 

Additionally, you can follow the instructions in this article to reactivate items and lists: Edit, delete, and restore list elements in QuickBooks Online.

 

Make sure to categorize and review your transactions accurately for a well-organized record. In case you need more comprehensive instructions on how to integrate the Square app with QBO or have any commonly asked questions about the process, you may find these informative articles helpful:

 

Should you require further assistance or have any additional concerns about your Square transactions, let me know in the comment section below. I'll get back as soon as I can and help you. Have a good one, SUVCW.

S
SUVCWAuthor
March 2, 2024

I spent two hours with an assistant yesterday.  He had access to my screen.  After some attempts to find the cause, he said QuickBook engineers were investigating the problem, that I was not the only one having the problem, and that I would get email updates.  So, no, the problem is not solved. I would like to take to one of the investigating engineers.  

N
NancyC
June 23, 2024

I am having the same issue. I have checked all the vendors, customers, items, etc, nothing is inactive. I even created new items/accounts to see if that would work and I am still getting the same error. Please update what is happening with this and the development team as it has NOT been fixed.

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Sherrie_F
June 23, 2024

I know that being able to sync your eCommerce app to QuickBooks Online (QBO) is significant for you, Nancy.

 

Let me guide you on how you can post your Square app transactions accurately.

 

Firstly, you can disconnect and reconnect your Square app from QBO.

 

Here's how:

 

  1. On the left navigational panel, look for the Bookkeeping tab.
  2. Select Transactions, then choose App transactions.
  3. Click App settings, then Square.
  4. Choose the tab for the setting you want to change.
  5. To disconnect the app, click Disconnect Square.
  6. Once finished, select Done.

 

Then exclude the duplicate transactions after performing the steps above.

 

If the issue persists, I'd recommend reaching out to our QuickBooks support team so they can further sort this out by enclosing screen-sharing sessions with you and pinpointing the error you've been experiencing.

  

Additionally, here's an article you can browse just in case you need assistance connecting your bank and credit card accounts to QuickBooks Online: Connect bank and credit card accounts to QuickBooks Online.

 

Keep your posts coming in this thread for any additional queries you may have when handling your bank transactions in QBO. Just let me know below so I can back you up. 

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NunuKW
April 13, 2025

Any new ideas to when this will be fixed?

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