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rbial-airflightm
April 20, 2024
Question

Error message while downloading American Express

  • April 20, 2024
  • 1 reply
  • 0 views
I am trying to link my Amex card to my QBOnline account and always get an error.  It links fine but won’t let me download.  QuickBooks has been useless in resolving this.  Does anyone have any recommendations

1 reply

Clark_B
Clark_B
April 20, 2024

Let's make sure you'll be able to link or download your bank account, Rbial.

 

To assist you better, can you tell me what specific error message you're facing while trying to connect to your bank? Also, could you please tell me where you downloaded it from? Is it in QuickBooks or from the bank website? This will help us determine the appropriate troubleshooting steps we can take.

 

I understand how important it is to link or download your Amex card to QuickBooks Online (QBO). As a workaround, you can manually upload transactions from your bank or credit card. Follow the steps below:

 

  1. Go to Transactions and select Bank Transactions.
  2. Choose the account you want to upload to.
  3. Select the Link account dropdown, then select Upload from file. 
  4. Select files or drag and drop and choose the file you downloaded from your bank. Then, select Continue.
  5. In the QuickBooks account dropdown, select the account you want to upload the transactions into. Then, click Continue.
  6. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks. Then select Continue.
  7. Select the transactions you like to import. Then select Continue.
  8. Click Yes to confirm and Done to Complete.

 

For more detailed information, check this article: Manually upload transactions.

 

For now, Let's do some troubleshooting steps to determine if the issue is related to your browser. To begin, please open an incognito window. This will prevent your browsing history from being saved. 

 

You can use the following keyboard shortcuts based on the type of browser you are using:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, you can clear the browser's cache to improve the program's performance. You can also use other supported, up-to-date browsers as an alternative which will provide the best and most secure experience with QuickBooks.

 

Additionally, If you're able to connect or sync your bank, check these resources below to give you more insights on how to fix bank errors and what to do if transactions are not updating in QBO:

 

 

Stay in touch with me if there's anything else I can help you with connecting your Amex card to QBO. I'll be right here to provide the information that you need.

R
rbial-airflightmAuthor
April 20, 2024

I’m using QuickBooks online using Chrome with the latest updates.  I link American Express using the “link account “ I select American Express.  It takes me to the American Express login screen.  I enter my credentials and accept t’s and c’s from Amex.  I get a “your account is now linked”.  It then takes me back to the QuickBooks link page at which point it starts the download.  It then sends an error “we experienced in error and we’re unable to fetch information from your bank”

I
IrizA
April 20, 2024

Thank you for providing some detailed information, Rbial. 

 

As I've used my resources, I see that there's an ongoing investigation regarding receiving an error while linking American Express to QuickBooks Online (QBO). Thus, I recommend contacting our support since they have the tools to pull up your account and add you as one of the affected users. 

 

Here's how: 

 

  1. In your QBO account, select Help (?). 
  2. Choose the Search tab.
  3. At the bottom of your screen, click Contact Us.  
  4. Type your concern. Then click Continue. 
  5. You may choose Callback, Appointment, or Chat as your way to connect with us. 
  6. Kindly fill out the provided field such as your First name, Last name, Email address, and Phone number. 
  7. Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat. 

 

It's also best to know when's the best time to call our support so that they can assist you: Support hours of QuickBooks. 

 

As of the moment, you can manually upload your transactions in QuickBooks. 

 

The Community is always open for updates as you contact our support team. Rest assured that we're still here to help you whenever you want to ask for some assistance. 

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