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T
thiscompanycantfixanything
December 16, 2023
Question

Error Pending message under QB checking

  • December 16, 2023
  • 1 reply
  • 0 views

I seriously need some help. I opened my QB account back in October and filled out the application for QB checking and was approved. I have NEVER been able to get this account pending status away despite calling 5 times each one being 1 hour+ just for them to open a case, give me a number then email me back in 4 days letting me know they're closing my case and want a screen shot of the problem so they can review. Well, here is the screen shot! I have emailed this to 3 different people at QB, I shared my screen with all 5 agents I Spoke with on the phone and STILL CANT GET TO MY ACCOUNT.

 

Mind you, the account is fully live. I can accept money, move it and everything but I cant get to envelopes or review the account information. Cant pull bank statements or anything that needs online assistance.

Should I just give up and find a new company who can figure this out? all 3 of my other business use QB and have never had a problem but when one comes up no one knows anything!  

 

1 reply

J
Jelayca V
December 16, 2023

Hi thiscompany, 

 

I understand your frustration with the pending status of your QuickBooks (QB) checking account. It seems like you've been through a lot trying to resolve this issue. Your concern is totally valid, and we'll take it to management to make our customer service better.

 

I recommend reaching out to QuickBooks support again, and this time, provide them with all the details, screen shot and documentation related to your application. You can also consider contacting the Payments Support team specifically for issues related to QuickBooks Payments application status, as they have the necessary tools and can provide you with steps to take to help you. Our team is available Monday to Friday, 6:00 AM to 6:00 PM Pacific Time.

 

Here’s how:

 

  1. Go to Help (?) at the top right corner of your screen.
  2. Select Contact Us.
  3. Type in your issue, then select Let's talk.
  4. Pick a way to connect with us:
  • Ask the community to seek assistance from businesses like yours.
  • Start a chat with a support expert.

 

I understand the frustration you're experiencing, but I encourage you to persist in seeking a resolution with QuickBooks support. It's clear that you value the convenience and features that QuickBooks offers, and I'm confident that with the right support, this issue can be resolved.

 

You can check this article guide to know more how to manage your QuickBooks Checking account: Use your QuickBooks Checking account

 

Please don't hesitate to reach out to us if you have further questions about checking account in QBO. Our team is always available to support you. 

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