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cjfusion
April 21, 2021
Question

Error when I try to add the Payee on a credit card payment (i.e. credit card company) saying "You can only record credit card payments in your home currency"

  • April 21, 2021
  • 5 replies
  • 0 views

For example, I am entering a credit card payment transaction to my Discover Card and putting Discover Card as the payee. I am unable to select Discover Card from the drop down vendor list. My QB setup is only one currency.

    5 replies

    MariaSoledadG
    MariaSoledadG
    April 22, 2021

    Let's find out why you're getting the error so you'll be able to record your credit card payments correctly, cjfusion.

     

    You'll have to make sure to select a vendor on the payee field instead of selecting your Discover Card so you won't be getting the error. 

     

    Once done, double-check if you're still getting the error. If so, let's perform some steps to fix the issue. Sometimes, this happens if your browser is full of frequently accessed page resources that cause some unusual responses. To isolate this, try logging into your QuickBooks Online (QBO) account in a private window (incognito). Here's how:

    • Press Ctrl + Shift + N (Google Chrome).
    • Ctrl + Shift + P (Firefox).
    • Control + Option + P (Safari).

    Then, you can try adding a payee to your credit card payment. If you're able to add a payee, return to your default browser clear the cache to speed up the loading process.

     

    Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. If the issue persists, try using other supported browsers. 

     

    However, if you're still unable to enter a payee and is still getting the same error, I suggest reaching out to our support team to help you check what's causing the issue. Here's how to reach them:

    1. Select the Help menu.
    2. In the Assistant window, enter Talk to a human.
    3. Enter your brief concern in the field.
    4. Type in/click I still need a human until you see the Get help from a human option.
    5. Choose a way to connect with our support.

    For your reference, you can also add and match transactions in QuickBooks Online. Please check this article so you'll be guided: Categorize and match online bank transactions in QuickBooks Online.

     

    Let me know if there's anything else that you need help in recording your payments. Remember, I'm always right here to help you.

    C
    cjfusionAuthor
    April 22, 2021

    I tried all that except calling QB for help. I can't select any vendor in the Payee regardless. They are all grayed out and if I try to choose one then I get the same error message off to the right. I upgraded from QuickBooks Desktop to QuickBooks online earlier this year. 

      R
      rvrfrf
      April 22, 2021

      Thanks for following up with the Community about this, cjfusion. I appreciate you performing my colleague's recommended troubleshooting.
       

      You'll definitely want to get in touch with our Customer Care team since you're still unable to enter a payee. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
       

      Detailed steps for contacting them can be found in MariaSoledadG's post. Be sure to review their support hours so you'll know when agents are available.
       

      Please feel welcome in sending a reply if there's any additional questions. Have a wonderful day!

      H
      Hypomusk
      May 28, 2021

      Hi. I just created a QuickBooks online account for a new business and  still the process of setting everything up.

      I noticed this issue as well. I added a payee as "RBC Visa" to record payments to my credit credit. However, when i click on New>Pay Down Credit Card the suppliers are greyed out and cannot be selected. 

       

       

      I can however still type the payee manually and hit save. Seems to be a little bug with the drop down menu on that page.

      If I record a bank feed as a credit card payment, I can select a Payee with no hassle.

      My QuickBooks is only set to one currency as well.

      C
      Charies_M
      May 28, 2021

      Hello there, Hypomusk.

       

      I appreciate you for jumping into this thread and letting us know you had the same concern. 

       

      The steps provided by my colleague MariaSoledadG can fix this issue when adding a payee to record payments. In case you haven't tried it, I suggest doing so.

       

      If you continue to get the message prompt, I recommend contacting our QuickBooks Care Team. This needs to be isolated and they can take a closer look to come up with a fix.

       

      Here's how you can reach us:

      1. Go to the Help menu at the upper right.
      2. Select Contact Us.
      3. Enter your concern.
      4. Click Let’s talk.
      5. Choose Get a callback. 
      6. Type in your contact info.
      7. Select Confirm my call.

       

      You can check out this article for our contact information. Click on the QuickBooks Online (QBO) drop-down to see the most updated support schedule: Support hours and types.

       

      Know that you're always welcome to post here in QuickBooks Community if you have any other concerns aside from recording credit card payments. Have a good day.

      C
      captainjudie
      July 14, 2021

      I am having the same issue. When I attempt to pay down my credit card, all of the payees are greyed out. Wondering if a solution was found for this issue?

      E
      Ethel_A12
      July 14, 2021

      Hello there, @captainjudie.

       

      Thank you for reaching out to us and for following this thread. One of my colleagues above, MariaSoledadG, provided some information on how to use a private browser which would resolve this issue of the payees that are greyed out. 

       

      Here's how:

      • Press Ctrl + Shift + N (Google Chrome).
      • Ctrl + Shift + P (Firefox).
      • Control + Option + P (Safari).

      I'd also recommend clearing your browser's cache to refresh the system, and you'll be able to work with a clean slate.

       

      If you're still getting the same error, it would be best to reach our support so they can help you further and to check what's causing this issue in your account.

       

      You can also check for future reference about Credit card processing in QuickBooks Online.

       

      You can always reach out to me if you need anything else about credit card payment. I'm here for you. Have a good one.

      L
      LetsBrewLV
      October 17, 2022

      I tried these steps and still get greyed out vendors when trying to select a payee, saying I can only use my home currency... I'm not sure how else to fix this!

      B
      baroqueplusplus
      June 5, 2023

      I am getting the error:

      "The payee "self" is not set in the Home Currency. Credit Card Payment accepts payee only in the Home Currency.

       

      Which is odd because my home currency is set to USD, and self is not listed as a vendor.

      M
      mv32
      June 5, 2023

      That should be easy to add a payee once the home currency isn't different from the currency used in credit card transactions, @baroqueplusplus.

       

      Let's solve this by following my peers' instructions above. To route you, make sure to follow MariaSoledadG's recommendation to isolate this via a private browser and more: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-error-when-i-try-to-add-the-payee-on-a-credit-card-payment-i/01/848271/highlight/true#M71667.

       

      If the issue persists, I recommend contacting our Care Support team through QuickBooks Online. They have tools to pull up your account and review this further via screen share in a secure environment.

       

      Here's how:

      1. Click the Help icon on the upper right-hand.
      2. Go to the Search tab and then hit Contact Us.

         
      3. Enter your concern and then hit Continue.

         
      4. Choose either: Have us call you or Chat with us.


         

      Be sure to review their support hours so you'll know when agents are available.

       

      Once all is good, take a look at this article about how to work with your latest bank feed transactions and how to add prior transactions in QuickBooks:

       

       

      I'm still here if you need further assistance with bank feeds. We're always here to help. Take care and have a great business year.

      L
      LetsBrewLV
      June 5, 2023

      Clearly you're not reading the posts, as your solution has been tried and still occurs when Payees are setup in the same currency, as well as in incognito/inprivate sessions. I've even contacted customer support as you suggest, and they say to schedule a call, but then no one ever calls me. 

       

      FOR OTHERS FACING THIS PROBLEM:

      I have found a solution that works (at least for me), if you setup your vendor/payees (Wells Fargo and Citi Bank for me), then in the Record Credit Card Payment screen, you can type out the full name of the Payee and hit Tab, the result will stay and be check marked, allowing you to actually select it even though it fails to do so in the dropdown.

        K
        klcraft
        August 12, 2023

        This is still happening, whether I use the app or log in on Chrome or Safari. You would think Intuit would have posted a solution (or better ... FIXED IT). From the comments, the phone support has no clue as to what's happening. And this has been an ongoing problem for a while. 😞

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