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judy85
December 9, 2024
Question

ERROR when trying to enter expenses

  • December 9, 2024
  • 3 replies
  • 0 views

I am trying to enter expenses in QB Online, and cannot. This is the error code that comes up. Does anybody know anything about this, or have you seen it before? TIA

 

unexpected exception occurred. CircuitBreaker 'authNCircuitBreaker' is OPEN and does not permit further calls

    3 replies

    J
    Just_me
    December 9, 2024

    I keep getting it, as well.  

     

    And YES, I have cleared my cache and used a different browser.  

    It is a QB issue, NOT something with my computer or server.  .  

      E
      ErinRose10
      December 9, 2024

      Yes I am getting this error as well!

       

      I tried logging out and back in again and on multiple browsers and still get the same error. Very frustrating!

        I
        IKM-02
        December 9, 2024

        I am getting this error as well, tried looking it up online this is what I got: QuickBooks has detected a high rate of failed authentication attempts, and as a security measure, has temporarily blocked further logins to prevent potential security breaches. Waiting on a call from QB now...

          S
          Sherrie_F
          December 9, 2024

          I appreciate the steps you've performed to troubleshoot the error message you've received, everyone.

           

          I also recognize the efforts you put into the issue you've encountered. Let me go into details about this and provide some help.

           

          Since you're still experiencing the same issue, I suggest contacting our QuickBooks support team so they can further sort this out and assist you promptly using their tools. This way, they can safely look at your account to more precisely pinpoint the error you've been experiencing.

           

          1. Sign in to your QuickBooks Online company.
          2. Go to the Help icon.
          3. Click the Search tab and select Contact us.
          4. Provide a summary of your concern and click Continue.
          5. You can either choose Chat with us or Have us call you.

           

          Alternatively, you can reach our support team directly through this website: Contact QuickBooks Support.

           

          Please know that these are the available support hours:

           

          • Monday-Friday, 6 AM to 6 PM PT for Plus, Essentials, and Simple Start users.
          • Saturday, 6 AM to 3 PM PT for Advanced users.

           

          Additionally, you can refer to this article for more tips and resources when working with QuickBooks in the future. Ensure you have selected the correct product so you can search and read articles that will guide you in completing your future tasks: Helpful articles, video tutorials, and more.

           

          I'll always be around if you require additional assistance managing tasks in your QuickBooks account. Let me know in the comments below so I can further back you up.

          FishingForAnswers
          FishingForAnswers
          December 11, 2024

          @Sherrie_F  One wonders if it could be the same problem that makes using this Community a teeth-grinding experience.

           

          I think I fail the authentication something like 98% of the time, even if it had just been working 20 seconds ago.

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