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janette-schreide
May 11, 2024
Question

Error "You have either selected a tax liability account on a transaction where it's not allowed, or haven't specified a tax rate along with it." when trying to reconcile

  • May 11, 2024
  • 1 reply
  • 0 views
Sales Tax is now automatically going to a Chart of Accounts Global Sales Tax liability account - I did not set up this account.

1 reply

R
RheaMaeH
May 11, 2024

Hello there, Janette. I'd like to share the sales tax entries in your Chart of Accounts and help you fix the error so you can smoothly reconcile your QuickBooks Online (QBO) account.

 

The error message you received is an issue between your computer or device and the QBO servers. However, QuickBooks can behave unexpectedly due to browser problems.

 

To fix this, you can try accessing your QuickBooks account through a private browsing window to see if it is a browser-related issue. You can use the following shortcut keys to access incognito mode:

 

  • Safari: Control + Option + P
  • Google Chrome: Press Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + N

 

If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result, I recommend switching to a different supported browser.

 

Additionally, Global Tax Payable occurs when the customer pays their invoices outside the US. Sales Tax Payable is automatically converted to Global Tax Payable once you have a customer with a different currency, and then you enter sales transaction on it. On the other hand, Sales Tax Payable only occurs when the customer pays their invoices inside the US.

 

Furthermore, if there are discrepancies after the reconciliation process, you can check this article: Fix issues at the end of a reconciliation in QuickBooks Online.

 

Feel free to post here or reply below if you have concerns about sales tax and reconciliation in your QuickBooks Online account. I'm here to lend a hand. Stay safe.

A
APOS
August 30, 2024

I reviewed the above and cleared all of my cache and still I see no Banking tab.  I am continuing to see the error stated above and I cannot link the payments for sales tax to the liability account.  I am using Chrome, if that helps to know.

 

Please advise!

 

Thank you!

MorganB
MorganB
August 30, 2024

Thank you for giving those steps a try, APOS.

 

Since you received the error message again, I recommend reaching out to a member of the QuickBooks Online Support Team. Agents have specialized tools, like the ability to share your screen, to take a closer look at what's causing the issue. They'll also be able to get this escalated for you if need be. 

 

Here's how to get in touch with the team:

 

1. Click the Help (?) button.
2. Select either tab to get started:
  - Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  - Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    a. Start a chat with a support expert.
    b. Get a callback from the next available expert.
 

The following article provides these steps if you ever need them again in the future: QuickBooks Online Support

 

If you have any other questions, assistance is only a comment or post away. Take care!

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