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bruce100
April 25, 2024
Question

Exiting QuickBooks Enterprise 24

  • April 25, 2024
  • 1 reply
  • 0 views

We have been talking to support for a problem with QuickBooks Enterprise 24 and customer's credit card entering problem's and they had told us the reason for our problems is that we are exiting QB incorrectly.  For over 10 years we have been clicking on the "x" in the upper right corner of the screen and QB closed down seemingly properly - verifying that we want to close and asking to complete a backup procedure.

 

QB support had told us today that the way we are closing is causing errors and we have currently over 20,000 errors due to this procedure and once we reach 21,000 error we we automatically loose all of our data.  But they have a fix for a one time fee of $2,500.00 and will take 3-4 hours.

 

When asked about why the change, it was told to us that that is they way it has always been. When asked about documentation for proper exiting procedure, QB support was not able to supply us with documented exiting procedures.  QB support also informed us that the "x" in the top right corner should NEVER be used to exit any application or software.  

 

Does anyone have experience with this "problem"?

1 reply

4
4Gal
April 25, 2024

QB support had told us today that the way we are closing is causing errors and we have currently over 20,000 errors due to this procedure and once we reach 21,000 error we we automatically loose all of our data. But they have a fix for a one time fee of $2,500.00 and will take 3-4 hours.

 

This story is common. You chat with Intuit Support. Then someone called back and claimed to be from Support saying they found the "root cause" and offered a "paid solution". You can run the Verify/Rebuild Data utility. If you encounter error messages and the tool is unable to fix it, you can purchase a reputable third party service to fix it and the cost will be less than $1000.

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AnneMariee
April 25, 2024

Hi there, bruce100.

 

I'm here to provide information on the proper way of exiting the QuickBooks Desktop (QBDT) Enterprise software to avoid issues in your company file.

 

Before anything else, I'd like to gather some information about your concerns. It would be helpful if you could provide the exact error message you get when entering your customer's credit card. You can also attach screenshots in your reply. Additionally, I'd like to know how you reached out to support about the issue. Any more information you could provide would allow me to give the most accurate resolution to your concerns.

 

Properly closing QBDT Enterprise software is essential to maintain data integrity, prevent corruption of company files, and minimize the risk of data loss or irreversible damage to your records.

 

Here's how to properly exit the program:

 

  1. On the top menu, click File.
  2. Select Close Company.
  3. Press File once more on the top menu.
  4. Hit Exit.

 

By following these steps, you can mitigate potential risks, such as corrupted data, and maintain the security of your data.

 

If you need tips or related articles in the future, please visit our QuickBooks Community help website for reference: QBDT Help.

 

For future reference, here's a guide on troubleshooting any difficulties when launching your QBDT software: QuickBooks Desktop won't open.

 

If you have any further concerns about maintaining your data, please feel free to leave a comment below. The Community is always here to help you out.

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bruce100Author
April 25, 2024

Thank you for reply...

 

Yes we were told about exiting QB they way you explained in todays discussion with the support personnel.  If this is the case we have never been told verbally or in documentation that this is the proper way to exit.  And if so, why does QB encourage the coding/programming department to keep the "x" on the screen to exit so users can use the QB improperly?  Clicking on the "x" should engage a subroutine to create the steps you outlined automatically.  (I was a programmer form 1982 to 2000 so I understand it could be done) or remove the "x" form the screen.

 

We have been using QB for over 10 years first with Online, then to Premier and most recently to Enterprise this haw we have been exiting QB now for over 10 years.

 

The message/screen shot received about the credit card is attached

 

We reached support yesterday by calling into QB support case number as emailed to us ...

Thank you for reaching out to our Support Team today! Today's reference number is 15116562055, along with the articles that referenced your issue today: 

Data service Case Number 
15116575796

 

Today when the problem still existed we call [Removed] listed as QuickBooks Support.  And I now believe that this was a third party company as explained to be me by an earlier reply.  If you type the phone number into Google you will see this support as a prominent QB support source. ( as I am writing this reply just received a phone call for this "support" group about the money to do the work - we declined).

 

May I ask?  The discussion we had today about he 20,000 error and possible loss of all data - is this a real concern or a scam.  

 

Thank you in advanced for any assistance

Bruce

 

 

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