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LLS-14710
October 5, 2023
Question

Expense tab doubling while entering bills

  • October 5, 2023
  • 1 reply
  • 0 views

When entering bills, we put in the Amount Due, QB put that amount on the Expenses Tab

 

When we go down and Enter the account and put the Amount in, the Expense tab amount Doubles

 

 

And then I switch to the items tab and back to Expenses tab, a 2nd entry shows up out of nowhere. 

 

This has only started happening in the last two days.

Does anyone know the fix to this? It is happening on at least two of our computers. 

Thank you

 

    1 reply

    G
    GlinetteC
    October 5, 2023

    I can imagine how it can be to face issues when doing a task in QuickBooks, LLS-14710. Please know that I'm committed to assisting you in resolving this matter and ensuring you can smoothly enter your bills without further complications.

     

    Consider updating your QuickBooks to the latest release to ensure you have access to the latest features, bug fixes, and security enhancements. Also, it's a good practice to create a backup of your company file before updating QuickBooks to ensure the safety of your data.

     

    Here's how:

     

    1. Open QuickBooks Desktop and log in to your company file.
    2. Go to the Help menu and select Update QuickBooks Desktop.
    3. In the Update QuickBooks window, click on the Update Now tab.
    4. Select the updates you want to install. It's recommended to select all available updates to ensure you have the latest version.
    5. Click on the Get Updates button to start the download and installation process.
    6. Wait for the updates to download and install. 
    7. Once the updates are installed, you will see a message asking you to restart QuickBooks. Click on the Yes button to restart the software.
    8. After QuickBooks restarts, you may see a prompt to install the updates. Follow the on-screen instructions to complete the installation process.

     

    It's important to note that during the update process, closing all other programs running on your computer is recommended to avoid any potential conflicts. 

     

    If you're still getting the same results, don't hesitate to contact QuickBooks Support for further assistance.

     

    Moreover, I'll add this article to see the complete list of workflows and vendor-related transactions for another task: Accounts Payable workflows in QuickBooks Desktop.

     

    If you need additional help in handling vendor bills or any other tasks, feel free to inform me. I'm here, ready to assist you promptly.

     

    BigRedConsulting
    BigRedConsulting
    October 6, 2023

    @GlinetteC 

    RE: Consider updating your QuickBooks to the latest release to ensure you have access to the latest features, bug fixes, and security enhancements.

     

    Well, the customer has already done that, and that is why they're seeing the issue. The latest release introduced this and several other bugs. I'm surprised you don't know this after several days of such posts and of other reps admitting to the issue. Do you guys not communicate?

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