Export file for online

Version 31 is QuickBooks 2021 or Enterprise 21.0.  They're still supported by Intuit, so it's odd that you're being told they're too old.

Perhaps it is referring to the release of the version, as you only have R4, release 4. The latest release of QuickBooks 2021 is R12.

You can download and then install it from this page:  https://downloads.quickbooks.com/app/qbdt/products

Welcome, and I appreciate your interest in using QuickBooks products, @LaRegina. I'll provide some information about your current version and the release update.

To clarify, may I know your QuickBooks Desktop version and edition? This will help us determine if you're using the updated ones.

Here are the current releases for each QuickBooks Desktop version:

• QuickBooks 2022  - no release notes
• QuickBooks 2021
• QuickBooks 2020

Let's manually update your company file one more time. To proceed, follow the steps below:

1. Close your company files and QuickBooks.
2. Open the Windows Start menu.
3. Search for QuickBooks Desktop. Right-click the icon and select Run as administrator.
4. While on the No Company Open screen, go to the Help menu and click Update QuickBooks Desktop.
5. Go to the Options tab. Select Mark All, then click Save.
6. Go to the Update Now tab and select the Reset Update checkbox.
7. When you're ready, press Get Updates.

See this article to keep QuickBooks up-to-date so you have the latest features and product improvements: Update QuickBooks Desktop to the latest release.

In terms of importing your QuickBooks Desktop company file to QuickBooks Online, check out this guide: Move your QuickBooks Desktop to QuickBooks Online.

Once everything is settled, you can read about preparing for conversion in QuickBooks Online. This will walk you through the process of migrating your data from one QuickBooks product to another.

Feel free to drop a comment below if you have follow-up questions about the process. It'll be my pleasure to assist you further.