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TB_Michelle66
September 15, 2023
Question

Exporting payroll

  • September 15, 2023
  • 3 replies
  • 0 views

Is anyone else having issues exporting from QBO Payroll Core to QB Plus?  I processed payroll on Monday and have not been able to export the checks.  When I click the export button and chose which transactions to export, I get an error message that says "Error while exporting transactions.  Please try again later."  I submitted a support ticket and was told that their engineers on working to fix it.  I have tried in other browsers and still get the same error.

3 replies

A
AbegailS_
September 15, 2023

Hi there, Michelle. I appreciate your effort in providing me with details of your concern. I've got an update to share. 

 

Our team is actively working towards resolving the issue at hand. The investigation is ongoing, and we are trying to determine the underlying cause and find a suitable solution.

 

Rest assured that we will provide you with an update as soon as we have more information. In the meantime, please do not hesitate to call us if you have any urgent concerns or require further assistance. Our support team is available to help you.

 

Check out this article for our most updated contact information and scheduled hours: Support hours and types.

 

To help you utilize the payroll feature in QBO, please see this article: Learn how to set up Payroll.

 

You can also run payroll reports in QBO to easily view your payroll information, business finances, and employee details. 

 

I'll always be here, ready to lend a hand if you have any other concerns about exporting data in QBO. Have a good one, and stay safe. 

T
TB_Michelle66Author
September 15, 2023

Is there anyway to export them to Excel and then import that file?

M
MirriamM
September 15, 2023

Hi there, Michelle. I appreciate your prompt reply.

 

I can share the process of exporting payroll data into QuickBooks Online (QBO).

 

Right now, importing payroll data in QBO is unavailable. While our engineering team are still working on the error you get when exporting your payroll data from QBO Payroll Core to QBO Plus, you can enter your payroll data in QBO instead by making a journal entry or recording them through the prior payroll process. 

 

For more details on entering your employee’s year-to-date paycheck info and company totals, see this article: Add pay history to QuickBooks Online Payroll.

 

If you don't want to enter your payroll data manually, you can wait for the investigation to be resolved so you can export your payroll data through the Preferences in your payroll account. For more guidance, see this article: Export your payroll data into QuickBooks.

 

For future reference, here's an article in case you'd want to run reports to view a snapshot of your business: Run reports in QuickBooks Online.

 

If you have any further concerns, feel free to reach out. Have a great day!

K
ketchm
October 2, 2023

Did this issue ever get resolved?  I have the same issue and use the same products.

D
DebSheenD
October 2, 2023

Hello, @ketchm.

 

I can only imagine how affected your employees, business partners, and contractors are on the current issue. I would also become worried since we're talking about taxes here, and the deadlines are just around the corner. 

 

Thank you for making a follow-up about the error. Upon checking, the reported issue about exporting payroll has been resolved in the last week. However, there's a new ongoing investigation and our engineers are still working and investigating the issue. 

 

I see that you've already called us before. I would still recommend contacting our phone support if you have additional questions or need to add more details about the issue and get more updates about the ongoing issue.

 

If you need help seeing the payroll data, I'll add this article about running basic payroll reports: Run payroll reports in QuickBooks Online Payroll. 

 

You can always drop by here if you have concerns about your taxes or payroll. Reply or create a new thread, and we'll be there to hear you out and lay down a guide or two. 

G
Gayle Nevin
February 23, 2024

All of the replies from QBs are such bs. I have spent hours, upon hours, on phone calls and in chats, regarding the export problem, to absolutely no avail. This morning I find that the export shortcut is no longer there at all and found the "Help" search completely useless.

I now have to manually split every single paycheck into six different accounts. If we weren't close to selling our business, I would most certainly be looking for another platform.

QBs prices have gone up while their service has tanked. I wouldn't recommend their products to anyone.

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